In this compelling Use Case session, a major technology company will recount their transformation that focused on the comprehensive redefinition and automation of their Lead-to-Cash operations. Faced with the challenge of rapidly transforming their business model, the organization needed to redefine and automate processes across Demand to Quote, Order to Fulfill, and Invoice to Cash. The session will cover how meticulous business process mapping and implementation of IA best practices led to over 1.6 million hours saved for the business, by way of such activities as: development of key business processes, integration for intelligent document processing, and the implementation of conversational AI for real-time automation. Furthermore, the session will also share insights on formulating a cloud migration strategy that led to the successful migration of over 200 bots from on-premises to the cloud, ensuring quicker deployment and lower operational costs – as well as how they expanded the existing IA Center of Excellence to incorporate process mining to generate actionable insights and drive efficiency improvements across the organization.

In this session, topics of discussion will include, yet will not be limited to:

• Intelligent Automation as an integrated strategy across business functions
• Applying best practices to transform core operations
• Developing strategies for effective cloud migration of automation bots
• Using process mining to scale and sustain value-add automation efforts