This session will discuss how conversational AI could be used to provide enhanced customer experience and engagement for internal and external customers.

Topics of discussion will include, yet will not be limited to:

• How conversational AI can be used to assist in handling customer and employee inquiries, providing much faster responses and freeing up human agents for more complex interactions
• How conversational AI can be used to gather valuable insights, enabling agents to personalize recommendations, enhance customer satisfaction, and build stronger loyalty
• What are the key enablers to achieve success with conversational AI and what are the biggest challenges on the journey