This session will discuss how conversational AI could be used to provide enhanced customer experience and engagement for internal and external customers.

Topics of discussion will include, yet will not be limited to:

• How conversational AI can be used to assist in handling customer and employee inquiries, providing much faster responses and freeing up human agents for more complex interactions
• How conversational AI can be used to gather valuable insights, enabling agents to personalize recommendations, enhance customer satisfaction, and build stronger loyalty
• What are the key enablers to achieve success with conversational AI and what are the biggest challenges on the journey

IDP (intelligent document processing) provides a powerful solution for process improvement by extracting key information from documents and converting unstructured data into structured, usable information. In this session, you will hear a specific Use Case to demonstrate how IDP can drive process excellence across various functional areas.

In this session, you will also hear about:

• Utilizing IDP in complex processes and develop a roadmap for leveraging IDP to automate document-centric processes and improve outcomes within various functional areas
• Develop a roadmap for leveraging IDP to automate document-centric processes and improve business outcomes
• Data governance, quality, optimization, and interoperability/connectivity