When automation programs under an organization, and/or its various functional areas mature, there are several natural next steps an organization can go with their highly mature automation programs so to ensure continued program growth and increased business outcomes. One of the many options is to optimize existing automation programs and tech stacks, by integrating and layering other automation programs, RPA, and generative AI with legacy systems and vice versa. By doing so, mature automation programs can provide hyper-enhanced business value to the organization.

In this session, topics of discussion will include, yet will not be limited to:

• Integrating IA and generative AI for scaling up a wide array of automation initiatives
• Infusing legacy systems with new-age capabilities to drive innovation and operational efficiency
• Data governance, quality, optimization
• Leveraging historical data within modern AI frameworks
• Challenges and potential solutions associated with integrating new technologies with existing infrastructures

Although automation use cases and program roll outs have increased over the years, many organizations, and their automation and functional area leaders still struggle to accurately measure the ROI of their automation initiatives. This is because every project is unique, with different objectives, technologies, resources, limitation, and budgets. Developing effective digital and automation project roadmaps, metrics, and KPIs to clearly demonstrate their business value isn’t easy, yet it is paramount, so to ensure continued stakeholder buy-in, support, and funding.

In this session, topics of discussion will include, yet will not be limited to:

• Developing customized metrics and KPIs to measure a variety of digital & business transformation and automation programs – so to determine the value and impact they offer the enterprise
• Applying various methods for determining automation program ROI, including cost savings, productivity gains
• Communicating effectively with stakeholders about the importance of customized ROI calculations