Shared Services & GBS Select Leadership Summit
Orlando, FL
Main Conference Day 3 - Tuesday, March 25, 2025
8:00 am - 9:00 am
EST
Executive Breakfast
8:50 am - 9:20 am
EST
Panel GBS as a Catalyst for Internal Transformation and Innovation
Dana Posner -
VP, Head of GBS Global Cash Analytics & Reporting,
Warner Brothers Discovery
Transform GBS from a cost-centric function into a strategic engine that drives internal transformation and business growth. This session will explore how GBS can redefine its role to lead innovation and strategic initiatives, creating substantial value beyond transactional functions.
· Position GBS as a driver of organizational change by focusing on strategic projects that align with company-wide goals
· Evolve the GBS role to emphasize ownership and transformation of business operations, moving beyond traditional cost efficiency
· Leverage GBS capabilities to innovate processes and services, fostering sustained competitive advantage
9:20 am - 9:35 am
EST
Panel GBS as a Catalyst for Internal Transformation and Innovation
Tom Bangemann -
Head of Data, Development & Research,
SSON Research & Analytics
Transform GBS from a cost-centric function into a strategic engine that drives internal transformation and business growth. This session will explore how GBS can redefine its role to lead innovation and strategic initiatives, creating substantial value beyond transactional functions.
· Position GBS as a driver of organizational change by focusing on strategic projects that align with company-wide goals
· Evolve the GBS role to emphasize ownership and transformation of business operations, moving beyond traditional cost efficiency
· Leverage GBS capabilities to innovate processes and services, fostering sustained competitive advantage
Challenge Rounds
9:45 am - 10:15 am Expand Shared Services: Strategies for Demonstrating Value and Securing Support Claudia Petrocchi - Vice President Employee Experience and Services, CSL BehringAs shared services expand to include new areas, highlighting value and increased ROI becomes crucial for securing support and driving strategic growth. This session will reveal effective strategies for demonstrating efficiency gains, aligning KPIs with organizational goals, and overcoming challenges in recognizing savings. Grow your SSO by knowing how to:
· Identify and integrate new service areas
· Align KPIs with organizational goals
· Leverage self-service tools and collaborative partnerships
· Secure executive support
Challenge Rounds
10:15 am - 10:45 am Break Down Silos, Boost Your Bottom Line: The Power of Cross-Functional Collaboration in Shared Services Ahmed Jenkins - Head Americas Global Shared Services, IFFTired of departmental roadblocks? Want to drive innovation and improve efficiency? Cross-functional collaboration is the key.
This session will provide solutions to common challenges, offering strategies to break down silos and foster effective teamwork.
- Build high-performing cross-functional teams to drive shared goals
- Enhance communication and collaboration across departments
- Measure and optimize the impact of cross-functional initiatives on business outcomes
1:1 Business Meetings
9:45 am - 10:15 am 1:1 BUSINESS MEETINGS1:1 Business Meetings
10:15 am - 10:45 am 1:1 BUSINESS MEETINGS
11:15 am - 11:45 am
EST
Bring your Own Challenge
Take time to engage with peers and new connections to dive into the challenges on your plate. Benchmark and share experiences in small groups to move the needle on your projects and take away action items to inspire the next steps for your organization.
Develop a comprehensive roadmap for key shared services functions that integrates productivity goals and automation. This session equips GBS executives with the tools to design actionable roadmaps that enhance efficiency and drive measurable outcomes.
• Create detailed roadmaps for key shared services functions with clear productivity goals
• Integrate automation to streamline processes and boost operational efficiency
• Visualize and implement strategic plans that align with overall business objectives
