To fully leverage automation, GBS leaders must embed business process change and outcome-driven focus into their transformation efforts. This session will delve into the complexities of aligning automation with strategic objectives, emphasizing the critical role of process redesign in achieving meaningful, sustainable results.

• Ensure automation efforts are tightly integrated with overarching business strategies to drive impactful outcomes.
• Focus on comprehensive process redesign, creating a foundation for automation that delivers long-term value and transformation success