Set the stage for successful automation and transformation by prioritizing process standardization in your shared services and GBS operations. This session will explore how clear, standardized processes and service catalogs can drive efficiency, prevent common automation pitfalls, and enhance overall business value.

Debate how to:

• Establish clear service catalogs to improve communication, streamline operations, and highlight the value of your services
• Prevent automating inefficiencies by ensuring that your processes are optimized and waste-free
• Leverage AI effectively by building on a solid foundation of standardized processes