Gourav Datta

Head of Intelligent Automation Ciklum

Gourav Datta is the Global Head of Intelligent Automation at Ciklum, with over 18 years of experience in driving digital transformation and AI-led innovation. He has led numerous large-scale transformation initiatives across sectors such as Telecom, Retail, Financial Services, and Utilities. In 2015, Gourav co-led one of the industry’s first award-winning automation and conversational AI programs at British Telecom. Prior to this, he spent over six years as a Core Banking Transformation Consultant in the APAC region, delivering complex banking modernization projects.

Main Conference Day 2 - Tuesday, March 25, 2025

8:50 AM Breaking Barriers: Transforming Shared Services Through Digital Innovation

In today’s fast-paced business landscape, shared services leaders face mounting pressure to deliver more with less. This session delves into practical strategies for harnessing digital innovation to tackle inefficiencies, enhance agility, and deliver measurable value. Hear how a leading organizations is overcoming common roadblocks to transform shared services into a strategic advantage.

 

·       Uncover actionable insights for integrating automation and AI to drive operational efficiency and resilience

·       Learn proven methods for aligning digital solutions with business goals to achieve sustainable impact

Check out the incredible speaker line-up to see who will be joining Gourav.

Download The Latest Agenda