Margot Guy

Vice President, Shared Services Center Omni Hotels and Resorts

Margot Guy is the VP of Shared Services Center, Omni Hotels where she led the stand up of a new global shared services model with BPO partner and digitized finance and HR processes during the COVID-19 transition. Prior to Omni Hotels, Margot was the VP of Global Business Services at Discovery / Scripps Network where she led 100+ person team; oversaw Payroll, AP, Revenue and GL towers and standardized global processes. Prior to Discovery, she was the Director of Revenue Services for Marriott Business Services where she managed the Order to Cash Tower for Accenture/Marriott and significantly improved client satisfaction and employee/customer engagement by over 3x.

Main Conference Day 2 - Monday, March 24, 2025

11:30 AM Panel: Generative AI Use Cases for Shared Services & GBS: Real-World Lessons and ROI

Discover how leading organizations are successfully leveraging Generative AI through real-world use cases in Shared Services and GBS. This panel will highlight practical applications and share lessons learned, focusing on strategies to effectively demonstrate value and ROI.

  • In-depth exploration of Generative AI use cases that have transformed operations.
  • Lessons learned from implementing AI-driven solutions in Shared Services.
  • Proven methods for measuring and communicating ROI to drive strategic buy-in.

Check out the incredible speaker line-up to see who will be joining Margot.

Download The Latest Agenda