Normand Allard

VP Canadian Shared Services Sun Life

Normand has over thirty years of experience leading Shared Services groups, Operational teams, and Cross-functional professionals. Normand has extensive experience in supplier relationship management, consulting, operations, production support, service integration and marketing. His proven track record of building long-term relationships and strong strategic partnerships have consistently enabled high business value, scalable and sustainable growth. Normand has led many innovation and transformational programs, helping organizations transcend their current positioning, performance, and capabilities. Normand is a Certified Professional Coach and takes pride in leading people with authenticity, humility, and transparency, empowering employees, and leaders, to unleash their abilities and achieve their purpose.

Main Conference Day 2 - Monday, March 24, 2025

12:00 PM Standardizing for Success: The Essential Foundation for Transformation

Set the stage for successful automation and transformation by prioritizing process standardization in your shared services and GBS operations. This session will explore how clear, standardized processes and service catalogs can drive efficiency, prevent common automation pitfalls, and enhance overall business value.

 

Debate how to:

  • Establish clear service catalogs to improve communication, streamline operations, and highlight the value of your services
  • Prevent automating inefficiencies by ensuring that your processes are optimized and waste-free
  • Leverage AI effectively by building on a solid foundation of standardized processes

 

Check out the incredible speaker line-up to see who will be joining Normand.

Download The Latest Agenda