Tom Bangemann has decades of experience in services delivery models, specifically with GBS, benchmarking, and KPI models, and today leads SSON Research & Analytics’ Data Development & Research. In his role, he guides the strategic direction of SSON R&A's surveys, analyses, and reports, and interprets the data for SSON R&A subscribers, providing unmatched insights to the international shared services and GBS community. Tom previously worked for The Hackett Group for 19 years. He is a senior advisor with profound experience in delivery, sales, business development and international consulting and was named “HR Superstar” by HRO Magazine 5 times between 2005-2019. He acts as a mentor and SSON advisor to industry executives, and has mentored up to the level of CHRO of a US$ 1bn listed company. Tom regularly speaks at SSON events, sharing trends and data points from SSON R&A’s research. He has chaired GBS and outsourcing events in Europe, for the Arab market and in China. In 2010, Tom was voted "Thought Leader of the Year" by SSON.