Elevate your GBS and shared services performance by embracing a customer-centric approach that drives loyalty and satisfaction. This session will explore advanced strategies to align your operations with evolving customer expectations, leveraging analytics and engagement for superior outcomes. In this session, attendees will discuss how to:

·      Utilize advanced analytics to enhance Net Promoter Scores (NPS) and customer loyalty

·      Design shared services processes centered around customer needs

·      Implement continuous feedback mechanisms to adapt and improve service delivery