Shared Services & GBS Select
Dina Baker
Senior Director, Business, Technology, and Operations AmazonDina Baker is an accomplished professional with a unique and diverse background. Born and raised in Ohio as one of seven children, she made history as the first female helicopter crew chief in the Marine Corps on the CH-46 airframe. With a strong academic foundation, she holds a degree in sociology and an MBA with a concentration in marketing. After her service in the Marine Corps, Dina transitioned into the social services sector, working with adults with severe profound intellectual and physical disabilities. She then moved into the corporate world, starting with Altria, a leading tobacco company, where she excelled in sales, product management, and technical product management, supporting CRM systems and Salesforce applications. Currently, Dina is with Amazon, where she has held various roles. She started on the retail side, working with Fulfillment by Amazon, supporting sellers, before transitioning into several compliance roles, covering areas such as dangerous goods, transportation risk, product safety, and compliance operations. For a rounding experience, she took a science rotation, managing fixed marketing measurement, using causal modeling to evaluate the effectiveness of concurrent marketing campaigns across Amazon’s different businesses. In her current role at Amazon, she is the Director for Transportation Operations Management. This includes forecasting for yard capacity, labor forecasting, yard acquisition, setup, and implementation, and overseeing all yard-related technology. Additionally, she is responsible for training associates and CDL training for over-the-road truck drivers.
DAY 2: Tuesday, September 17, 2024
9:00 AM Keynote Panel: Simplify, Standardize & Enhance Processes to Support Organizational Restructuring
Understanding how Shared Services can absorb more services without it resulting in extra costs to the business is critical in the current market. Whether you are adding in new services to your shared services or looking to standardize and elevate current processes for cost savings and efficiencies to support a restructure, join leaders as we create a roadmap for the future:
- Analyze current services and weigh the value add to your shared services against your cost analysis
- Discover gaps in service and areas of success to determine what is working and what needs attention
- Uncover bottlenecks in service delivery for opportunities to enhance processes for a better experience
- Consider outsourcing as a resource management tool
- Explore strategies on how to best align expectations across teams when standardizing processes
- Assess tools and technologies that are moving the needle to create more efficiencies, resulting in cost savings
11:45 AM Challenge Round: Transitioning to a Successful End-to-End Process Structure
How do you move from structured silos and transition to an end-to-end model? Successful transitions and integrations consider communication, stakeholders, people, technology implementations and KPIs alignment. Hear best practices and lessons learned when handling these touchpoints between functional components and the people involved to assist in a well-managed transition.
12:15 PM Challenge Round: Transitioning to a Successful End-to-End Process Structure
How do you move from structured silos and transition to an end-to-end model? Successful transitions and integrations consider communication, stakeholders, people, technology implementations and KPIs alignment. Hear best practices and lessons learned when handling these touchpoints between functional components and the people involved to assist in a well-managed transition.
Check out the incredible speaker line-up to see who will be joining Dina.
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