To further transform Shared Services/GBS, leaders are strategically focusing on maintaining and creating more value (and visibility) for their organizations. To accomplish this, teams are becoming more capable, as opposed to transactional, and focusing on partnering with the business to align their initiatives for a more holistic approach.

• Consider strategic opportunities to increase Shared Services value including scope expansion, streamlining processes to improve internal performance and sharing meaningful data to improve efficiencies and cash flow
• Align objectives and initiatives with the business and establish KPIs that match to assist in meeting those goals 
• Dive into impactful data and insights Shared Services can provide to the business for smarter decision-making and accelerated transformation
• Discover helpful tools and technologies that aid in gathering data and creating insights for tailored solution delivery internally and externally

In today's rapidly evolving landscape, GBS and shared service entities must embrace continuous adaptation and transformation while consistently delivering value. This session will focus on the critical outcomes that drive transformation and dissect the keys to leveraging advanced digital capabilities for sustainable growth. Dive into PayPal’s methodology-based improvement strategy that has led them to success in automation initiatives and time/cost savings through elimination and re-engineering processes. 

• Explore methodology-based improvement thinking and hear examples of how PayPal identify problems before implementing solutions
• Uncover how capabilities-based tools like Gen AI have solved business challenges in the organization
• Dive into the value of uncovering how processes work to be able to streamline, iterate and deliver faster, quicker, better results to your organization and customers