To further transform Shared Services/GBS, leaders are strategically focusing on maintaining and creating more value (and visibility) for their organizations. To accomplish this, teams are becoming more capable, as opposed to transactional, and focusing on partnering with the business to align their initiatives for a more holistic approach.

• Consider strategic opportunities to increase Shared Services value including scope expansion, streamlining processes to improve internal performance and sharing meaningful data to improve efficiencies and cash flow
• Align objectives and initiatives with the business and establish KPIs that match to assist in meeting those goals 
• Dive into impactful data and insights Shared Services can provide to the business for smarter decision-making and accelerated transformation
• Discover helpful tools and technologies that aid in gathering data and creating insights for tailored solution delivery internally and externally

Increase value for customers and overall productivity through the integration of new technology. Explore use cases and opportunities to leverage Generative AI that you can incorporate into your tech stack.