Shared Services & GBS Select
DAY 1: Monday, September 16, 2024
10:30 am - 11:30 am
EST
Registration & Orientation
11:30 am - 12:30 pm
EST
Networking Lunch
12:30 pm - 12:45 pm
EST
Welcome & Opening Remarks
Carla Sarti -
Former Vice President Global Business Services,
Lear Corporation
12:45 pm - 1:30 pm
EST
Opening Panel: Reimagine Operating Models to Maintain Margins through People, Process and Technology
Amrit Bains -
Director of People and Corporate Shared Services,
Consolidated Brars Group, OIC Foods
Mindie Fischer - Senior Vice President, Operations Enablement and Automation, US Bank
Jenna Urban - Vice President, Shared Services, Help at Home
Carla Sarti - Former Vice President Global Business Services, Lear Corporation
With the evolving business landscape and rise of digital transformation, organizations are transforming the way they do work. By leveraging the power of advanced technologies, building a future proof workforce and optimizing activities for maximum effectiveness, leaders can do more with less to fuel the business.
- Cashflow is King! Discuss the importance of cost management in today’s landscape and ways to create additional working capital
- Hear how automation, AI, cloud, and a culture of continuous learning and improvement can streamline and increase efficiencies, while reducing costs
- Unlock upskilling techniques to bolster your workforce, create an action plan to fill roles with your existing resources and boost engagement through career development
Amrit Bains
Director of People and Corporate Shared ServicesConsolidated Brars Group, OIC Foods
1:30 pm - 2:00 pm
EST
Panel: Prioritize Better Business Partnering and Data-Driven Decision Making to Grow Value and Business Success
Olga Thelliyankal -
Senior Vice President, GBS, Finance Operations,
Mastercard
Eric Harding - Director, Global Employee Central, PayPal
Shakti Jauhar - Former Senior Vice President, Head of Global Transformation, GBS, McDonald's
Kiran Mann - CEO, Consolidated Brars Group, OIC Foods
To further transform Shared Services/GBS, leaders are strategically focusing on maintaining and creating more value (and visibility) for their organizations. To accomplish this, teams are becoming more capable, as opposed to transactional, and focusing on partnering with the business to align their initiatives for a more holistic approach.
- Consider strategic opportunities to increase Shared Services value including scope expansion, streamlining processes to improve internal performance and sharing meaningful data to improve efficiencies and cash flow
- Align objectives and initiatives with the business and establish KPIs that match to assist in meeting those goals
- Dive into impactful data and insights Shared Services can provide to the business for smarter decision-making and accelerated transformation
- Discover helpful tools and technologies that aid in gathering data and creating insights for tailored solution delivery internally and externally
Take time to engage with peers and new connections to dive into the challenges on your plate. Benchmark and share experiences in small groups to move the needle on your projects and take away action items to inspire the next steps for your organization.
With the evolution of outsourcing and the current economic climate, the debate of whether or not to utilize a BPO is top of mind. Different solutions work for different organizations, join peers to discuss why using a BPO does or doesn’t work for their shared services. Hear considerations for working in house, resources management concerns, and efficiencies offered by both BPO or in-house services.
3:00 pm - 3:30 pm
EST
Networking Break
Leaders are looking for different ways to look at data (in different business situations) without spending tons of time. Gathering data to report on organizational health and trends give better insights into processes within the business. Providing these insights and key metrics to the business helps drive organizational performance by improving processes, costs, and efficiencies. This could include automation, generative insights or data collection tools to help the organization make smarter decisions. Discover optimal structure for data, streamlined reporting strategies and tools to enhance data insights across the enterprise.
Jennifer Kruman
Executive Director, Business Intelligence and Operational Excellence LeadThe Estee Lauder Companies
Leveraging insights into workforce productivity and operational processes are highly valuable when striving to do more with less. Enabling data-driven decision making unlocks the full potential of work by helping shared services understand work patterns, gaps, shrinkages and leakage in operations. Join peers to hear best practices in data analytics and leading productivity tools.
4:30 pm - 5:00 pm
EST
Building an Upstream Strategy to Solve Fundamental Business Problems and Embrace Continuous Improvement
Eric Harding -
Director, Global Employee Central,
PayPal
In today's rapidly evolving landscape, GBS and shared service entities must embrace continuous adaptation and transformation while consistently delivering value. This session will focus on the critical outcomes that drive transformation and dissect the keys to leveraging advanced digital capabilities for sustainable growth. Dive into PayPal’s methodology-based improvement strategy that has led them to success in automation initiatives and time/cost savings through elimination and re-engineering processes.
- Explore methodology-based improvement thinking and hear examples of how PayPal identify problems before implementing solutions
- Uncover how capabilities-based tools like Gen AI have solved business challenges in the organization
- Dive into the value of uncovering how processes work to be able to streamline, iterate and deliver faster, quicker, better results to your organization and customers
5:00 pm - 6:00 pm
EST
Networking Reception
Finish the day with a drink and refreshments, while mingling with peers and connecting on the insights of the day!
