Shared Services & GBS Select Executive Leadership Summit
DAY 2: Monday, September 15, 2025
Join us for Shared Services and GBS Select 2025
8:00 am - 9:00 am
EST
Executive Breakfast and Registration
This is an opportunity to review your customized itinerary for the day over morning coffee and connect with a few new faces.
9:00 am - 9:15 am
EST
Opening Remarks
9:15 am - 10:00 am
EST
Redefining the Future of GBS: Leading with Resilience and Innovation
Carlo Giuseppe Peretti -
Head Operations, Business Services,
Holcim Group Services Ltd
As GBS models continue to evolve, the focus shifts from efficiency alone to fostering resilience and driving innovation. This session will explore the integration of future-focused capabilities like data analytics, AI, and agile methodologies into traditional GBS frameworks to ensure adaptability, sustainability, and growth.
• Drive innovation in service delivery models using AI and agile methodologies
• Cultivate resilience to adapt to global uncertainties and economic fluctuations
• Reimagine GBS’ role as a change agent within the organization
A series of 30-minute consultative meetings with service providers that can help provide insights and value to your roadmaps, strategies, and plans for the quarters to come: based on mutual availability and personal preference.
A series of 30-minute consultative meetings with service providers that can help provide insights and value to your roadmaps, strategies, and plans for the quarters to come: based on mutual availability and personal preference.
How can organizations leverage AI and self-service technologies to scale effectively while maintaining exceptional service quality? Let’s explore how adopting AI-driven solutions like Conversational AI and chatbots can transform routine processes, improve customer satisfaction, and free up talent for strategic activities. Learn how to shift from task-focused to end-to-end processes that drive value and align with business goals.
• Discover how self-service tools and AI enable scalable solutions by automating inquiries with a 90% accuracy
• Shift from transactional metrics to customer-centric outcomes
• Move beyond task management to holistic, end-to-end process improvements that integrate technology for sustainable growth
With 49% of GBS organizations venturing into front-office functions, integrating these capabilities is essential to unlocking new business value. Learn how to centralize and operationalize functions like sales support, research labs, and AI deployment for strategic growth.
- Develop frameworks for governing and integrating front-office services into the GBS model.
- Scale analytics-as-a-service and design hubs to drive innovation and efficiency across the enterprise.
11:00 am - 11:30 am
EST
Networking Break
Take a few minutes to refill your coffee before we reconvene for exciting content!
11:30 am - 12:00 pm
EST
Redefining Customer-Centricity in GBS: From Service Delivery to Strategic Partnership
For GBS leaders, shifting from traditional service delivery to true partnership is critical to driving long-term business value. This session will explore how to align services with strategic business needs, leverage AI for personalization, and implement real-time feedback mechanisms to create a responsive, future-ready service model. • Evolve from transactional service models to integrated, value-driving partnerships • Use advanced technologies to deliver tailored, responsive services that drive loyalty and growth
This session will explore how GBS organizations can be reimagined for the digital-first world. Learn how to design GBS structures that are agile, scalable, and digitally connected, and how to align IT infrastructure with the needs of the business.
- Redesign GBS models to support digital-first business strategies
- Align IT and shared services to build a seamless, scalable infrastructure
- Optimize processes through cloud, AI, and automation technologies
The O2C process is a critical driver of business liquidity and customer experience—but it’s often weighed down by legacy workflows and siloed systems. This session explores how automation, digitization, and customer self-service can elevate the O2C cycle, reduce DSO, and create a seamless payment experience that empowers customers and Shared Services alike.
- Learn how digitizing invoice access and payment options enhances cash flow and reduces friction in customer experience
- Explore practical steps to automate end-to-end O2C processes while aligning with enterprise finance transformation goals
1:00 pm - 2:00 pm
EST
Executive Lunch
Join peers for a sit-down lunch to mingle with new connections!
2:00 pm - 2:45 pm
EST
Panel: Evolving GBS into a Strategic Engine for Enterprise Transformation
Keith Cowart -
Global Market Owner, Automated Finance,
FIS
GBS leaders face increasing pressure to deliver beyond transactional value and drive enterprise-wide innovation. This session delves into actionable strategies to reposition GBS as a critical enabler of business transformation, tackling the challenges of aligning operations with strategic imperatives and fostering innovation at scale.
· Develop advanced strategies to position GBS as a driver of innovation and growth
· Lead collaborative initiatives that break silos and deliver measurable business outcomes.
· Align GBS KPIs with enterprise transformation goals to ensure relevance and impact
Take a few minutes to stretch your legs – but don’t go too far! One final session will be starting shortly.
While Generative AI offers immense opportunities, it also introduces ethical, security, and operational risks. This session will delve into how to adopt Generative AI responsibly, ensuring compliance, data integrity, and ethical alignment.
· Develop frameworks for managing Generative AI risks in shared services.
· Address data security and regulatory compliance in AI deployments.
Russell D’Souza, VP Finance and Accounting Shared Services, CRH
GBS leaders are central to harnessing AI and digital tools, turning fragmented data into actionable insights. This session highlights transformative AI use cases across O2C, P2P, and employee engagement that deliver measurable results.
- Build a centralized data governance strategy to enable AI scalability and adoption.
- Implement practical AI applications to streamline operations and enhance user experiences.
3:45 pm - 4:15 pm
EST
Networking Break
GBS is poised to become the nucleus of talent innovation and leadership development. This session focuses on creating high-impact leadership pipelines and transforming GBS into a hub for top-tier talent.
- Design programs to cultivate cross-functional leadership and digital fluency within GBS
- Embed continuous learning and innovation to future-proof the workforce and elevate business impact
Eric Cunningham, Vice President Shared Services, Crowley Maritime
4:45 pm - 5:15 pm
EST
Drive Financial Resilience and Value through Intelligent Spend and Cash Flow Management
John King -
Senior Vice President of Treasurer and Head of Global Business Services,
S&P Global
As economic pressures rise, leaders must balance cost reduction with strategic investment to drive financial resilience and maximize ROI. Discover how advanced spend management and cash flow strategies, powered by data analytics and AI, can help optimize procurement, enhance productivity, and improve financial decision-making.
- Use predictive analytics to identify cost-saving opportunities
- Implement innovative cost-saving measures while maintaining productivity and morale.
- Leverage data-driven insights to improve cash flow visibility and align with organizational goals.
John King, SVP, Treasurer and Head of GBS, S&P Global
John King
Senior Vice President of Treasurer and Head of Global Business ServicesS&P Global
