Shared Services & GBS Select
DAY 2: Tuesday, September 17, 2024
8:00 am - 8:50 am
EST
Executive Breakfast
This is an opportunity to review your customized itinerary for the day over morning coffee and connect with a few new faces.
8:50 am - 9:00 am
EST
Day Two Opening Remarks
Carla Sarti -
Former Vice President Global Business Services,
Lear Corporation
9:00 am - 9:45 am
EST
Keynote Panel: Simplify, Standardize & Enhance Processes to Support Organizational Restructuring
Jennifer Kruman -
Executive Director, Business Intelligence and Operational Excellence Lead,
The Estee Lauder Companies
Dina Baker - Senior Director, Business, Technology, and Operations, Amazon
Tim Lynch - Executive Leader, FinOps and Managed Services, GBS Finance Shared Services, Whole Foods
Understanding how Shared Services can absorb more services without it resulting in extra costs to the business is critical in the current market. Whether you are adding in new services to your shared services or looking to standardize and elevate current processes for cost savings and efficiencies to support a restructure, join leaders as we create a roadmap for the future:
- Analyze current services and weigh the value add to your shared services against your cost analysis
- Discover gaps in service and areas of success to determine what is working and what needs attention
- Uncover bottlenecks in service delivery for opportunities to enhance processes for a better experience
- Consider outsourcing as a resource management tool
- Explore strategies on how to best align expectations across teams when standardizing processes
- Assess tools and technologies that are moving the needle to create more efficiencies, resulting in cost savings
Jennifer Kruman
Executive Director, Business Intelligence and Operational Excellence LeadThe Estee Lauder Companies
Dina Baker
Senior Director, Business, Technology, and OperationsAmazon
Tim Lynch
Executive Leader, FinOps and Managed Services, GBS Finance Shared ServicesWhole Foods
A series of 30-minute consultative meetings with service providers that can help provide insights and value to your roadmaps, strategies, and plans for the quarters to come: based on mutual availability and personal preference.
A series of 30-minute consultative meetings with service providers that can help provide insights and value to your roadmaps, strategies, and plans for the quarters to come: based on mutual availability and personal preference.
Increase value for customers and overall productivity through the integration of new technology. Explore use cases and opportunities to leverage Generative AI that you can incorporate into your tech stack.
Take a few minutes to refill your coffee before we reconvene for exciting content!
10:50 am - 11:05 am
EST
Networking Break
Take a few minutes to refill your coffee before we reconvene for exciting content!
11:05 am - 11:35 am
EST
Bring your Own Challenge
Take time to engage with peers and new connections to dive into the challenges on your plate. Benchmark and share experiences in small groups to move the needle on your projects and take away action items to inspire the next steps for your organization.
A series of 30-minute consultative meetings with service providers that can help provide insights and value to your roadmaps, strategies, and plans for the quarters to come: based on mutual availability and personal preference.
A series of 30-minute consultative meetings with service providers that can help provide insights and value to your roadmaps, strategies, and plans for the quarters to come: based on mutual availability and personal preference.
How do you move from structured silos and transition to an end-to-end model? Successful transitions and integrations consider communication, stakeholders, people, technology implementations and KPIs alignment. Hear best practices and lessons learned when handling these touchpoints between functional components and the people involved to assist in a well-managed transition.
Dina Baker
Senior Director, Business, Technology, and OperationsAmazon
How do you move from structured silos and transition to an end-to-end model? Successful transitions and integrations consider communication, stakeholders, people, technology implementations and KPIs alignment. Hear best practices and lessons learned when handling these touchpoints between functional components and the people involved to assist in a well-managed transition.
Dina Baker
Senior Director, Business, Technology, and OperationsAmazon
12:45 pm - 2:10 pm
EST
Executive Lunch
Join peers for a sit-down lunch to mingle with new connections!
A series of 30-minute consultative meetings with service providers that can help provide insights and value to your roadmaps, strategies, and plans for the quarters to come: based on mutual availability and personal preference.
A series of 30-minute consultative meetings with service providers that can help provide insights and value to your roadmaps, strategies, and plans for the quarters to come: based on mutual availability and personal preference.
When choosing your next site, you need to consider what location will fit your business needs best. Talent, costs, languages, time zones, industry and so much more impacts this decision and takes times to evaluate. Where is the next best place to be? We want to know where you have been, why it works and where you are looking to go next. Join peers to stay on top of location planning.
Cost reduction, service excellence and service effectiveness are the top drivers leading to the end goal of delivering an exceptional customer experience. Optimizing customer experience processes requires a shift in Shared Services and continuous evaluation to ensure you are providing services in a timely and satisfactory manner.
3:15 pm - 3:45 pm
EST
Afternoon Break
Take a few minutes to stretch your legs – but don’t go too far! One final session will be starting shortly.
A series of 30-minute consultative meetings with service providers that can help provide insights and value to your roadmaps, strategies, and plans for the quarters to come: based on mutual availability and personal preference.
A series of 30-minute consultative meetings with service providers that can help provide insights and value to your roadmaps, strategies, and plans for the quarters to come: based on mutual availability and personal preference.
They key to smart investments is to use automation on problems you are trying to solve for or KPIs you are trying to improve. Whether that be increasing accuracy, time savings, lowering risk or reducing costs, automation can be used to improve productivity and processes at scale. Unpack these benefits and hear successful use cases of how leaders are using automation to transform their processes.
Creating a successful business case that actually resonates with leaders does not start and end with the hard numbers. In fact, the qualitative benefits are often the key to making a difference with C-suite. Discuss strategies and best practices to deliver impactful business cases to leadership, backed by data insights to propel the business forward.
