Shared Services & GBS Select Executive Leadership Summit

September 15 - 16, 2025 | Houston, TX

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Guillermo Valverde

Vice President of Human Resources Global Operations Intel Corporation

DAY 2: Monday, September 15, 2025

10:00 AM Empowering Growth Through Self-Service and AI Innovation

How can organizations leverage AI and self-service technologies to scale effectively while maintaining exceptional service quality? Let’s explore how adopting AI-driven solutions like Conversational AI and chatbots can transform routine processes, improve customer satisfaction, and free up talent for strategic activities. Learn how to shift from task-focused to end-to-end processes that drive value and align with business goals.

• Discover how self-service tools and AI enable scalable solutions by automating inquiries with a 90% accuracy

• Shift from transactional metrics to customer-centric outcomes

• Move beyond task management to holistic, end-to-end process improvements that integrate technology for sustainable growth

Check out the incredible speaker line-up to see who will be joining Guillermo.

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