Process excellence isn’t just a buzzword; it is a symphony of precision, agility and innovation which makes the future of Shared Services and GBS incredibly exciting but also somewhat daunting. Whether that be through technological developments of AI in GBS through legitimacy and ownership, re-igniting the value of existing operating models or making yourself indispensable – the experience of a Shared Services and GBS leader today is not always easy. However, the SSON Community is here to help by providing a unique platform to connect and share experiences with your fellow GBS and Shared Services leaders.

Ahead of the Shared Services and GBS Leaders Exchange, 4-5 September 2024, Hilton Syon Park, London, UK, we interviewed one of our speakers Hajo Reuter, Head of Process Excellence, TUI Global Business Services about the definition of process excellence, the role of technological advancements being used to support process excellence, areas of current and future investment, plus much more.

Download this exclusive interview now to gain access to valuable insights, strategies and advice.

Let’s be honest, advancing shared services in a world of cost-cutting, endless AI development and labour arbitrage is no easy task. With effective and successful transformation starting at the helm, GBS and Shared Services Leaders are leading the charge of taking their organisations to the next level.

For this exclusive infographic, the spotlight is on YOU! The decision-makers, the budget-holders, and those who are sitting on the responsibility for constantly advancing your business service strategies.We have asked your fellow Shared Services and GBS Leaders their advice on how to be one step ahead of the curve, how to be a successful leader and how to utilise these leadership qualities to transform your organisation’s opportunities for the future.

Download this infographic to gain exclusive and invaluable advice from your fellow C-Suite counterparts on what it takes to be a leader.

This is just the beginning – transform your leadership strategy today!

Ahead of the Shared Services & GBS Leaders Exchange 2023, over 100 shared services & GBS leaders were asked what their top digital transformation challenges are for 2023 and which digital transformation tools they plan to invest in over the next 6-12 months. This infographic is a perfect snapshot to see what areas of digital transformation your competitors and peers are focusing their time, energy and money on, to help you leverage strategic drivers and generate business value for your organisation. 

Download the full infographic here >>>

Reducing costs and improving efficiency are no longer sufficient to stay competitive in today's business landscape. Instead, shared services need to go beyond this traditional cost-reduction mindset to be seen as a strategic asset that can drive value. By repositioning the shared services operating model as a value-driver, organisations can focus on delivering superior customer service, enhancing the quality of their products and services, and driving innovation. 

Ahead of the Shared Services & GBS Leaders Exchange 2023, this report features our global state-of-the-industry results, where over 100 shared services and GBS leaders explore how to reposition the shared services operating model as a value driver. 

This comprehensive report will also provide you with the unique opportunity to explore where companies are investing this year, their current operating models, predicted changes to the operating model over the coming year, the greatest challenges with repositioning the shared services operating model, and future GBS promises to the business, to help you leverage strategic drivers to generate business value for your organisation. 

Read the report and discover: 

• Where companies are investing this year 
• What operating model companies are currently utilising 
• Predicted changes to the operating model over the coming year 
• The greatest challenges with repositioning the shared services operating model 
• Future GBS promises to the business 

Download the full report here! >>>

Ahead of Shared Services & Outsourcing Week Europe 2023, this report features our global state-of-the-industry results, where over 100 respondents explore how to mature and future-proof their GBS & shared services operating model. This comprehensive benchmarking report will also provide you with the unique opportunity to explore what areas companies are investing in over the next 6-12 months, current operating models, working models, location strategies and talent strategies being utilised in the industry and whether these are predicted to change over the coming year, as well as the greatest challenges with maturing and future-proofing GBS and future GBS promises to businesses. In addition, you can find a summary of the key trends, to help you mature and future-proof your GBS and shared services operating model, drive value, purpose and growth-led transformation.

Read the report and discover:

• Where organisations are in their GBS journey
• What areas companies are investing in over the next 6-12 months
• The current operating models, working models, location strategies and talent strategies being utilised in the industry and whether these are predicted to change over the coming year
• The greatest challenges with maturing and future-proofing GBS and the shared services operating model
• Future GBS promises to the business

Download the full report here >>>