Process excellence isn’t just a buzzword; it is a symphony of precision, agility and innovation which makes the future of Shared Services and GBS incredibly exciting but also somewhat daunting. Whether that be through technological developments of AI in GBS through legitimacy and ownership, re-igniting the value of existing operating models or making yourself indispensable – the experience of a Shared Services and GBS leader today is not always easy. However, the SSON Community is here to help by providing a unique platform to connect and share experiences with your fellow GBS and Shared Services leaders.

Ahead of the Shared Services and GBS Leaders Exchange, 4-5 September 2024, Hilton Syon Park, London, UK, we interviewed one of our speakers Hajo Reuter, Head of Process Excellence, TUI Global Business Services about the definition of process excellence, the role of technological advancements being used to support process excellence, areas of current and future investment, plus much more.

Download this exclusive interview now to gain access to valuable insights, strategies and advice.