Process excellence isn’t just a buzzword; it is a symphony of precision, agility and innovation which makes the future of Shared Services and GBS incredibly exciting but also somewhat daunting. Whether that be through technological developments of AI in GBS through legitimacy and ownership, re-igniting the value of existing operating...

Let’s be honest, advancing shared services in a world of cost-cutting, endless AI development and labour arbitrage is no easy task. With effective and successful transformation starting at the helm, GBS and Shared Services Leaders are leading the charge of taking their organisations to the next level. For this exclusive...

Ahead of the Shared Services & GBS Leaders Exchange 2023, over 100 shared services & GBS leaders were asked what their top digital transformation challenges are for 2023 and which digital transformation tools they plan to invest in over the next 6-12 months. This infographic is a perfect snapshot to...

Reducing costs and improving efficiency are no longer sufficient to stay competitive in today's business landscape. Instead, shared services need to go beyond this traditional cost-reduction mindset to be seen as a strategic asset that can drive value. By repositioning the shared services operating model as a value-driver, organisations can...

Ahead of Shared Services & Outsourcing Week Europe 2023, this report features our global state-of-the-industry results, where over 100 respondents explore how to mature and future-proof their GBS & shared services operating model. This comprehensive benchmarking report will also provide you with the unique opportunity to explore what areas companies...