For many companies, the past decade’s tumultuous market conditions and rapid advances in technology has meant a focus on leveraging automation, emerging technologies, and agile practices to transform processes. However, for many this has merely resulted in a technological ‘painting over the cracks’, highlighting the limits of the current operating models and human-driven business practices.

An ‘Autonomous Enterprise’ would be able to configure, monitor and maintain itself independently, recognising the urgent needs and anticipating the future of business, all while learning and adapting to market shifts far more efficiently than humans ever could. Through enterprise-wide automation and an integration of operations and processes previously performed and managed by humans, an autonomous enterprise continuously seeks to refine, disseminate, and action data insights in real-time to be successful. Its governance model prioritises agility, customer centricity and actionable insights by ensuring it has both the talent and technological capability to deliver data that will drive success with minimal manual interventions.

As 2023 quickly becomes the ‘Year of Generative AI’, an Autonomous Enterprise is perhaps not too distant on the horizon. Shared Services and GBS leaders will be at the heart of this evolution, laying the foundation by helping to create a truly composable business with next-level digital maturity and data accessibility.

Is a truly Autonomous Enterprise the next big shift for Shared Services and GBS leaders – and if so, how can they lay its foundations?

• Context, Insights and Actions: understanding the three key principles underpinning an Autonomous Enterprise
• In what areas is the gap between the promise and the reality most evident?
• Explore the range of technologies that form the basis of an Autonomous Enterprise
• Understand the future impact of centralising IT systems and organisational data
• Drive resilience along with efficiency by leveraging emerging technologies like (AI), machine learning (ML), and automation to streamline operations and processes.
• Learn where Shared Services and GBS leaders are seeing the greatest movement towards a ‘touchless’ operating model
• What are the operating model characteristics that companies need to consider when applying them to processes and operations enterprise-wide?
• How will the Shared Service and GBS function of the future adapt and react to the changing world of work set out by the future they create?