Shared services has evolved greatly over the years but the argument can be made that in some cases, in the mad dash to prove its worth with flashy valued added activities, some FSSOs have forgotten foundational strategies that can have huge impacts. The pandemic changed all that as people had to work smarter and find wins quickly to keep organizations afloat. Many of these activities revolve around a single necessity: ownership and accountability. In this panel, Finance Shared Services heads will discuss some of these quick wins they’ve found as well as ones that have fundamentally changed how the organization works. Topics will include:

·        Strategies to make team members more accountable for targets and results

·        Taking a step back for a broader view of business needs, ensuring you’re working smarter, not harder

·        When to push employees and when to let them push back: building and maintaining a team mentality for increased productivity and engagement