For a successful shared services operation in higher education, key factors include a clear strategy, strategic placement of activities, a detailed business case, phased implementation, and robust change management. This workshop will cover essential elements for success, maximizing value in uncertain economic times, and avoiding common implementation pitfalls. Topics covered include: 

1. Strategic drivers to secure budget/funding from leadership. 
2. Critical activities for effective design, implementation, and stabilization. 
3. Ensuring business partners have the necessary skills and competencies. 
4. Next-generation design concepts, key technologies, and intelligent automation. 
5. Identifying and mitigating common design and implementation pitfalls. 
6. Practical change management techniques and fostering a collaborative culture. 

Sponsored by: ScottMadden

---

This workshop provides proven methods for effective organizational restructuring. Participants will learn how to approach restructuring to improve operational efficiency, enhance flexibility, and position their organizations for future challenges. Through expert insights and hands-on examples, this session equips attendees with practical tools to lead restructuring initiatives that support institutional goals. By the end of the workshop, participants will be prepared to: 

• Evaluate current organizational structures to identify inefficiencies and improvement opportunities 
• Develop a roadmap for restructuring that aligns with strategic priorities and fosters flexibility 
• Apply best practices in change management to engage stakeholders and gain buy-in for restructuring efforts 
• Implement sustainable organizational changes that enhance responsiveness to evolving institutional needs 

TBD

This workshop explores the critical role of Change Management in transforming shared services. Designed for professionals aiming to lead successful transitions and optimize shared service delivery, this session provides valuable insights into the strategies that drive sustainable change. Attendees will gain practical knowledge on navigating cultural shifts, managing stakeholder expectations, and embedding resilience into operational processes. Through a compelling case study presented by Stanford’s Tomika Adams, participants will leave equipped to: 

• Communicate the value of effective change management to build support across the institution 
• Cultivate a culture of adaptability and continuous improvement within shared services teams 
• Assess readiness for change and identify potential challenges to streamline the transformation journey 
• Implement proven frameworks to manage resistance and foster long-term organizational alignment