Today, change is a constant, and the ability to manage change as part of your day-to-day operations is a crucial part of your SS implementation and optimization process. Success depends on getting your C-Suite to buy in to your vision, and on developing an effective communication strategy that will get your message across in a clear and concise way. During this workshop, practitioners will share the change management and engagement techniques they have used in order to drive new behaviors that foster support from the entire organization. In this presentation, Peggy Kay, Assistant V.P. Technology, University of the Pacific, and Chase Loper, Director Shared Services, Duquesne University, discuss:

• Developing and reviewing a detailed communication plan to ensure it is effective and meets the needs of stakeholders
• Aligning stakeholder vision to a common vision that will ensure change management buy-in
• Cultivating a culture of collaboration by creating common goals and mutual inter-dependence
• Developing strategies to create a clear and consistent multi-channel messaging to ensure changes are effectively communicated and understood