​Higher Education Shared Services & Outsourcing Week Conference​
Defining KPIs, SLAs, and Other Measures of Success in Higher Education Shared Services
Looking to optimize your institution's shared services? This report provides a clear path to success! Shared services can revolutionize higher education by streamlining operations, reducing costs, and boosting service quality across departments. But achieving these goals requires a solid foundation. That's where this report comes in.
We'll guide you through the essential metrics (KPIs) to track your progress, Service Level Agreements (SLAs) to ensure consistent service delivery, and other key success measures.
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