Join us for an exclusive interview with Brandon Gaines, Director of Financial Support Services and Service Excellence at Princeton. Brandon shares expert strategies for addressing the unique challenges in higher education. Learn how capacity modeling helps balance academic goals with financial constraints, and discover effective methods for identifying and prioritizing bottlenecks in financial support services. Brandon discusses techniques for maintaining organizational agility despite limited resources and explores the role of technology in fostering innovation. Gain valuable insights into the future of shared services in higher education and trends to watch for in the next 5-10 years.

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