A customer-centric approach is essential for enhancing the effectiveness of transformative operations. This session will examine strategies for cultivating a mindset that prioritizes the needs and experiences of students, faculty, and staff. Attendees will learn how to gather and analyze feedback, tailor services to meet customer expectations, and foster a culture of service excellence that drives satisfaction and engagement across the institution. 

Key Takeaways: 

• Discover techniques for effectively collecting and utilizing customer feedback to inform service improvements and enhance user experience. 
• Learn how to develop training programs that instill a customer-centric mindset among shared services staff. 
• Explore methods for measuring customer satisfaction and service quality to continuously refine and improve service delivery.