Courtney Jackson

Partner ScottMadden

Courtney Jackson has 16 years of consulting experience, focusing the last 10 years incorporate and shared services. Areas of expertise include human resources management, shared services strategy, design and implementation, project and change management, operations improvement and process redesign, shared services delivery/operations, organization design and restructuring, and governance. Courtney’s experience spans higher education, aerospace and defense, entertainment, retail, energy, manufacturing, and real estate, primarily within the human resources and finance and accounting disciplines. Prior to joining ScottMadden, Courtney worked at PricewaterhouseCoopers, consulting on corporate dispute litigations within the United States, Switzerland, and Australia. Courtney received an M.B.A. at the University of North Carolina Kenan-Flagler Business School and a B.S. in commerce, with a minor in French, from the University of Virginia.

Pre-Conference Workshops, Tuesday, September 17, 2024

9:00 AM WORKSHOP A: Shared Services 101: Leading Your Organization Through the Shared Services Journey and Avoiding Pitfalls

For a successful shared services operation in higher education, key factors include a clear strategy, strategic placement of activities, a detailed business case, phased implementation, and robust change management. This workshop will cover essential elements for success, maximizing value in uncertain economic times, and avoiding common implementation pitfalls. Topics covered include: 

  1. Strategic drivers to secure budget/funding from leadership. 
  2. Critical activities for effective design, implementation, and stabilization. 
  3. Ensuring business partners have the necessary skills and competencies. 
  4. Next-generation design concepts, key technologies, and intelligent automation. 
  5. Identifying and mitigating common design and implementation pitfalls. 
  6. Practical change management techniques and fostering a collaborative culture. 


Check out the incredible speaker line-up to see who will be joining Courtney.

Download The Latest Agenda