Heidi Raucher Tilghman, Manager, College of Arts & Sciences Shared Services Center, University of Washington

Heidi Rauscher Tilghman is the Manager for the College of Arts and Sciences Shared Services Center and Affiliate Assistant Professor of Germanics at the university of Washington in Seattle. She received her BA from the Colorado College, having also studies at the university of Gottingen in Germany. She proceeded to graduate studies at the University of Washington, earning her Ph. D. in German Language and Literature in 1989. She began her teaching career at Knox College in Galesburg, Illinois. She received awards for outstanding teaching and service while at Knox; she also served in carious administrative capacities and oversaw two federal Title VI grants focused on internationalization initiatives. While maintaining her research and teaching interests, Heidi’s professional focus shifted increasingly to change management within higher education administration. She returned to the University of Washington in 2001, working with the Graduate School, the Department of Germanics, and since February 2011, in the Arts and Sciences Dean’s Office. In the latter position, she has working with her shared services team and with administrators in Humanities, Arts, and Social Science units to develop, launch and sustain standardized processes for University-level transactions. She consults with Academic and business services units across the University.