Shifting to an opt-in shared services model requires more than a compelling pitch — it demands strategy, persistence, and proof of value. This session showcases a real-world case study on how one institution successfully designed, launched, and sustained an opt-in model for shared services. Attendees will learn how to demonstrate value, foster stakeholder trust, and ensure ongoing participation. Gain insights into the critical levers that sustain momentum and drive continuous engagement. 

Key Takeaways: 

• Discover techniques for showcasing value and driving initial adoption. 
• Learn methods for maintaining participation and ensuring long-term buy-in. 
• Explore governance structures that support ongoing stakeholder alignment.