Resistance to change is one of the biggest barriers to progress in higher education shared services. This session reveals practical strategies to overcome resistance and build stronger stakeholder alignment. Learn how to identify sources of opposition, tailor communication for key stakeholders, and foster a culture of adaptability. Discover how proactive engagement and strategic influence can transform skeptics into champions of change, driving long-term success for shared services initiatives. 

Key Takeaways: 

• Identify root causes of resistance and strategies to address them effectively. 
• Learn engagement tactics to build trust and promote a culture of change. 
• Explore influence techniques that turn reluctant stakeholders into active supporters. 
• Kathleen Winningham, Senior Director, Knights Experience Team (kNEXT), University of Central Florida