For a successful shared services operation in higher education, key factors include a clear strategy, strategic placement of activities, a detailed business case, phased implementation, and robust change management. This workshop will cover essential elements for success, maximizing value in uncertain economic times, and avoiding common implementation pitfalls. Topics covered include: 

1. Strategic drivers to secure budget/funding from leadership. 
2. Critical activities for effective design, implementation, and stabilization. 
3. Ensuring business partners have the necessary skills and competencies. 
4. Next-generation design concepts, key technologies, and intelligent automation. 
5. Identifying and mitigating common design and implementation pitfalls. 
6. Practical change management techniques and fostering a collaborative culture.