NousCubane will host a panel discussion bringing an international perspective and insights from university shared services leaders across Canada and Australia.

This session will explore how UniForum benchmarking and workforce analytics data has been used to highlight the business case for shared services, how they impact service delivery across the entire institution, and opportunities for improvement. The panel discussion will include:

• Establishing the Business Case for Shared Services
• How to articulate the value proposition of shared services to gain support from academic/institutional leaders?
• What role do data insights play in a strong business case? 
• Implementing a Shared Services Centre
• How to assess the right sequence of services to transition to a Shared Services Centre?
• When should you focus on redesigning efficient processes before a transition, as opposed to leveraging a ‘move then improve’ approach?
• Accountability, Scalability, and Benefits Realization
• How can you extend scope to bring in new services? How do factors such as simplification, economies of scale, and standardized processes support scalability?
• Embedding a culture of continuous improvement.