She has over 16 years of experience in the shared services field, having held leadership roles in 5 centers, spanning diverse industries including publishing, financial services, construction, and manufacturing. Her current position is her first in higher education. She has been involved in all phases of shared services from design and implementation to continuous improvement and on-going management. Pam earned a B.S. in Psychology from Penn State University and a Master of Divinity from the Lutheran Theological Seminary in Philadelphia.
Success in shared services takes many forms. Different stakeholders look for different measures of success, and knowing what to measure to define that success is critical. This panel of experts from high-maturity service centers dissect their personal blueprint for excellence in Shared Services. In this session, we discuss real-world successes and challenges to help understand:
Artificial Intelligence has surged in popularity, with a global investment of $77 billion to date. For higher education leaders in shared services, understanding how AI fits into their operations and leveraging it for organizational value is paramount. Join shared services expert Pam Gabel as she shares The University of Michigan's journey in adopting these technologies to revolutionize their automation processes. Key takeaways include:
Check out the incredible speaker line-up to see who will be joining Pam.
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