Patrick McClain

Executive Director HR Shared Services University of California – San Francisco

Patrick leads the HR Shared Services team which provides support to campus and health teammates in the staff, academic, postdoc/trainee and HR operations shared services area. He is responsible for developing and executing on strategy in support of UCSF’s and human resources mission, vision, and goals. Patrick attended Chapman University, receiving a bachelor's degree in psychology, and the University of Phoenix, receiving a master's degree in organization management with an emphasis in human resources management.


Pre-Conference Workshops, Tuesday, September 17, 2024

11:00 AM WORKSHOP B: The Dos and Don’ts of Effective ERP Transitions

Now, in the golden era of technology, many institutions look at their ERP and realize they need a change if they are to adapt and survive in the digital world. This change costs thousands, is an extensive team effort across multiple functions and areas, and doesn’t come with a roadmap. Until now. Join us as we discuss: 

 

  • The pitfalls of large-scale transitions and how to avoid them. 
  • The Key Differentiators that must be considered when evaluating implementation. 
  • Best change management practices to ensure a smoother transition. 


Main Conference Day One, Wednesday, September 18, 2024

3:30 PM PANEL: Excellence in Shared Services - What it Looks Like and How to Achieve It

Success in shared services takes many forms. Different stakeholders look for different measures of success, and knowing what to measure to define that success is critical. This panel of experts from high-maturity service centers dissect their personal blueprint for excellence in Shared Services. In this session, we discuss real-world successes and challenges to help understand: 

 

  • The KPIs that are imperative to measure success in a service center. 
  • The communication between shared services and leadership to promote the offerings of your SSC. 
  • The soft skills required for new hires to succeed in the shared services environment. 

Check out the incredible speaker line-up to see who will be joining Patrick.

Download The Latest Agenda