16 - 19 November 2020
Monday 16th
10:00 am - 10:45 am
Automation For Everyone - Scaling RPA By Crowdsourcing Ideas
11:00 am - 11:45 am
Digitale Transformation – end-to-end – durch DPA und RPA beschleunigt
12:00 pm - 12:45 pm
DHL Case Study: Industrializing Your RPA Through A Virtual Delivery Center
1:00 pm - 1:45 pm
Next-Level Optimierung mit Process- und Task-Mining – Die Goldmine der neuen Dekade
2:00 pm - 2:45 pm
Automatisierung und Process Mining: Von der Analyse bis zur Operationalisierung
Tuesday 17th
9:00 am - 9:45 am
Experience the Difference – How Intelligent Business Services fuel growth and place the user experience at the heart of the enterprise
10:00 am - 10:45 am
Key Note: Next Generation GBS – a Distributed Service Network Ecosystem
11:00 am - 11:45 am
Self-Resolution, Agility & Employee Intelligence: Wie SwissRe das Ticketing mit AI vereinfachte
12:00 pm - 12:45 pm
Exekutive Diskussionsrunde: Das GBS der Zukunft – Future Of Work als leitendes Modell
2:00 pm - 2:45 pm
Record to Report Trends 2021 – Stärkung des Finanzabschlusses im Licht der Pandemie
Wednesday 18th
11:00 am - 11:45 am
Panel Discussion: GBS/SSC Challenges and Opportunities – Digital Natives and a New Generation of Work
12:00 pm - 12:45 pm
Wie Sie intelligente Automatisierung und Datenanalyse nutzen können, um Ihr Finance-SSC optimal zu nutzen
2:00 pm - 2:45 pm
Future Proofing Your Talent Pool And Accelerating Your Recruitment Process with Digital Solutions
3:00 pm - 3:30 pm
GBS and Shared Services Benchmarking & Trends
Thursday 19th
10:00 am - 10:45 am
Operational Excellence Using Process Mining: Improving Performance and Compliance Using Event Data
11:00 am - 11:45 am
Process Mining Interactive Discussion Group - Der Schlüssel zum ganzheitlichen Prozessmanagement
12:00 pm - 12:45 pm
BMW Process Mining Journey: Planning, Getting Started, First Highlights and Lessons Learned
Kai-Eberhard Lueg
Corporate Vice President, Global Business Services Operations
Siemens
Ashish Das
Regional Director, GBS – Technology, Shared Services & Transformation
General Mills
Natarajan Gopalan
Global Business Services Advisor
SSON Research & Analytics
Irina Chernousenko
Former Director Finance Operations
Zalando
Christian Kögler
Digitalization Coordinator Shared Services
Schaeffler AG
Andreas Bäuerlein
Manager Global HRIS
Kennametal
Dr Robert Lieglein
Executive Director Global Business Services
Linde AG
Barbara Hodge
Global Editor and Industry Analyst
Shared Services and Outsourcing Network (SSON)
Naomi Secor
Global Managing Director
SSON Research & Analytics