Naomi Secor

Global Managing Director SSON Research & Analytics

Hauptkonferenztag Day 2 | 18. November 2020

3:00 PM GBS and Shared Services Benchmarking & Trends

Shared Services and Global Business Services are set to double down on digitisation to reach new heights in service delivery. Process optimization is key to success. During this data rich session, attendees will receive current trends happening across DACH based SSOs, and participate in a benchmarking session to assess process performance by industry and location.

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