Day Two, 17th November 2021
10:00 am - 10:30 am
CET
Process Transparency through Integration of People & Automation at Deutsche Post DHL Group
Timo Neff -
Team Lead - Digital Service Implementation l Digitalization@GBS Program l Global Business Services,
Deutsche Post DHL
In order to build resilient and reliable digital Global Business Services as well as continuously improve them, DPDHL has created a Center of Excellence that develops automation solutions based on low-code platforms.
In this presentation, you learn how DPDHL uses the low-code platform "Bizagi" to efficiently integrate process actors across organizational boundaries into highly automated business processes. Based on a practical example from the area of "Vendor Master Data Management", the key success factors of the methodology behind the following achievements:
- Worldwide access to processes by 320,000 users
- Increase efficiency through standardization and optimization
- Improve the user experience by eliminating system discontinuities
- Data-driven decisions based on real-time analytics
Sponsored by: Bizagi
Timo Neff
Team Lead - Digital Service Implementation l Digitalization@GBS Program l Global Business ServicesDeutsche Post DHL
10:45 am - 11:15 am
CET
ICS - An Effective Instrument in Achieving Corporate Goals
Ariane Schulze -
Team Lead CRiskO IKS&RM IKS,
BWI GmbH
An internal control system (ICS) often invokes thoughts of monitoring, evaluation, sanctions and mistrust. However, an ICS can offer many positive aspects if we broaden our view of it. We should look at the ICS as an opportunity to create transparency, work together, enable improvement and make room for innovation. Yet, how is this possible if compliance with laws and standards is the basis of an ICS?
Sponsored by: Software AG
11:30 am - 12:00 pm
CET
Defining and Communicating Global Business Services Value Proposition
Daniel Dornbusch -
Senior Vice President, Business Services EMEA,
BASF
“Value” is an important but subjective term. To some organizations a GBS’ value is defined by cost savings, to some it’s improved efficiency, better customer experience or maybe the ability to act as an engine for digital transformation within the wider company. What’s most important is that the value you define and communicate aligns with corporate strategy. This session looks at how GBS can demonstrate their value at a quantitative and qualitative level. We’ll cover:
- Ensuring your GBS aligns with corporate strategy (even when business goals are shifting)
- The hard metrics and key benefits CEO’s want to know
- Communicating GBS value proposition throughout the organization
1:00 pm - 1:30 pm
CET
A Complete and Fast Process Order with Nintex: From Its Description to the Workflow
Rainer Straub -
Customer Success Manager,
Nintex
Based on a real-business experience of an electronic order, discover all the possibilities offered by the easy-to-use tools from Nintex. Starting with process identification, process description and the associated electronic workflow. To finalize this order process, a PDF document is automatically created and send for original signature to offer you a complete and fast process order.
Join our talk to learn about a proven approach to making your digitization and transformation initiatives a success. We’ll share information about:
· The benefits of digitizing and automating your forms and processes
· Common challenges and roadblocks to watch out for
· How to get started with your own digitization projects
· Nintex’s new AI-based capabilities to speed the transformation of PDF Forms
Sponsored by: Nintex
2:00 pm - 2:45 pm
CET
Panel Discussion: Best of Digital in GBS - Which Initiatives Brought Tangible Benefits?
Marcel Angst -
EVP Global Business Services,
Swarovski
Robert Molnar - Interim Head of Global Business Services, Trustwave
Niklas Oldiges - Finance & GBS Practice Leader, Europe West, EY
Kai-Eberhard Lueg - Chief Operating Officer, Global Business Services, Siemens AG
Dr. Thomas Fendt - VP, Head of GBS Transformation, Robert Bosch GmbH
Sponsored by: Ernst & Young
EY GBS Leaders Club Goes SSON: Broadcasted Live From The EY Digital Quantum Space in Munich
3:00 pm - 3:30 pm
CET
Why Most GBS Leaders Are Late to the O2C Party
Stephan Glismann-Bringmann -
Director, Digital Transformation,
HighRadius
Sarah Stuhr - Director of Digital Transformation, HighRadius
This session considers O2C through the lens of digital transformation, highlighting how GBS can deploy best practices and technology to convert receivables to cash at the lowest possible cost.
In SSON’s 2021 industry survey and report, it falls within the top five services provided. As a result, cash management and optimization has become a priority. Everything that touches and impacts cash is now on the table
● We will talk about latest studies and Strategic Technology Trends from McKinsey and Gartner
● We will discuss reasons why Digital Transformation of O2C takes so long and why GBS leaders underestimate technology & timing
● This session will provide Use-Cases for AI and Machine Learning including a Best Practice example in O2C
● The session will conclude with a guidance for the path to Hyperautomation in O2C
● Q&A
