Day Three, 18th November 2021

In the session, Richard McLean, Head of Global Commercial Finance at SAP, and Fabian Erbach, Business Process Intelligence Center of Excellence, will provide an overview of SAP’s approach for Business Process Intelligence in the context of Shared Services. Learn about the most recent innovations from SAP and how a large-scale organisation such as SAP is continuously improving its shared services processes with intelligent technologies.

 

Key Take-aways:

• A successful shared services setup requires intelligently automated and standardised processes
• Business Process Intelligence from SAP allows companies to quickly understand their processes and gain insights on how they can run best in a global services setup
• In order to successfully improve shared services processes, companies can benefit from SAP’s Signavio solutions which enable process visibility and collaborative process improvements

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Philip Morris International (PMI) are fundamentally changing the ethos of their GBS organisation and in turn the attitudes of the wider business towards their service. Having once been considered simply transactional cost centres, mature GBS models are increasingly becoming value-adding entities that can uniquely deliver efficient processes and business insights across functions. With an increasing intellectual confidence borne from experience and an expansive talent pool, the GBS is exceeding expectations, co-piloting the enterprise towards success and acting as an equal partner.

Join Natarajan Gopalan, Global Head of GBS at PMI, as he shares his insights, and discusses: ​

• Co-Piloting the organisation from the GBS control room ​
• Building confidence in the GBS through excellent service delivery​
• Pivoting with Purpose and the sustainability agenda for PMI

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Global Business Services can and should play a significant role in realising enterprise transformation agendas. But how well are GBS navigating the disruption to their organisations’ industries and aligning with their organisation’s strategic priorities? What steps are being taken to digitise service delivery and support the enterprise going forward?

During this data-rich session, SSON Analytics will present findings from a recently commissioned survey with EY and present benchmarks from the Top 20 Most Admired SSOs in the World.

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