EY GBS Leaders Club joins SSOW

Given the virtual character of this year’s SSON SSOW DACH, EY as main sponsor for the last 15 years is combining the event with our physical EY GBS Leaders Club event in Munich on November 16-17 to create a hybrid event.

Inspire, Exchange, Collaborate. The EY GBS Leaders Club, founded in 2009, is bringing together GBS Leaders in a “GBS family” style setting to exchange on key trends and hot topics, collaborate and innovate. The events are often hosted in GBS centers of participants.

Beginning with a European club, in response to demand from SSC leaders, today a set of regional clubs across different well-known SSC regions have been established.

GBS Leaders Club Executive Exchange Format

In a “thought leader – challenger format”, hot GBS topics are briefly presented by one GBS leader, challenged by participants with different views and discussed in the wider group. Often, this exchange and collaboration leads to new ideas and initiatives.

Agenda & Topics of our EY GBS Leaders Club Event, November 16-17

Tuesday, 16th November

• GBS Leaders Dinner @ Käfer Restaurant Munich

Wednesday, 17th November, EY digital Quantum Space

• Coffee & croissants @ EY digital Quantum Space
• Welcome & Introduction - Matthias Tischer / Niklas Oldiges, EY
• Customer experience as new North Star - how are service management tools like ServiceNow transforming GBS?
• Back to the "New Normal" - how will your GBS operating model look like post COVID-19?
• Which new digital initiatives have you driven during COVID-19 and how has your digital agenda been impacted?
• From 12.30 p.m. Closing Lunch

I’d like to join the EY GBS Leaders Club – How?

Regional EY GBS Leaders Club events take place 2-3 times per year and are currently hosted in Germany/Switzerland, United Kingdom, Netherlands, France, Poland and Middle East.

The next time, we will bring together global GBS/SSC leaders from world-leading companies on European level will be as key sponsor of the flagship physical SSON Shared Services & Outsourcing Conference at Lisbon, May 23-25, 2022.

While there are only 2 open slots left for our Munich event, if you are interested in joining our EY GBS Leaders Club or our “by invite only” sessions in Lisbon (e.g. the “EY Executive Exchange Boat Ride”), please contact

• Niklas Oldiges, GBS & Finance Practice Leader, EY Europe West, niklas.oldiges@de.ey.com or
• Matthias Tischer, GBS Solution Lead Partner, EY Europe West, matthias.tischer@ch.ey.com