Kai-Eberhard Lueg

The digitalization of businesses and society creates considerable opportunities for Shared Services and requires a digital transformation of the way Business Service Organizations deliver value to their customers. The keynote introduces the core elements of a Shared Service Operating Model for the Digital Age based on a successful implementation at Siemens Global Business Services:  

• A distributed service network for increased availability, processing speed and resilience,  
• a digitally-optimized supplier-to-customer workflow, improving transparency as well as user experience and reducing customer effort, and  workforce capabilities that enable excellence, innovativeness and adaptability for Siemens Group and other companies