Natarajan Gopalan

Global Head of Integrated Business Services and Head of Finance Transformation Philip Morris International

Gopalan Natarajan (GN) joined Philip Morris in June 2019 as the Global Head for the Global Business Services vertical to lead the evolution of a cross-functional shared services function. In the beginning of the 2020, he also took additional charge as the leader for the enterprise wide Finance Transformation initiative. Prior to joining PMI in 2019, GN spent more than two decades with Unilever. He started off his career in India doing roles in both the finance and the supply chain functions. In 2006, he moved to Singapore and over a period of nearly a decade, did a variety of transformational roles. This included the setting up of the first commodity hedging centre for Unilever and centralizing a large swathe of operations in the region into Singapore to secure operational and fiscal benefits. In 2015, he moved to the UK served as the CFO for Unilever's GBS, Technology vertical and other central functions. GN is married to Rita and has a daughter of 20 years and a son of 13. His biggest passions apart from spending quality time with his family are music and dabbling in technology.

Day Three, 18th November 2021

10:45 AM Becoming a "Co-Pilot": How PMI Builds True Partnerships Between GBS and the Wider Business

Philip Morris International (PMI) are fundamentally changing the ethos of their GBS organisation and in turn the attitudes of the wider business towards their service. Having once been considered simply transactional cost centres, mature GBS models are increasingly becoming value-adding entities that can uniquely deliver efficient processes and business insights across functions. With an increasing intellectual confidence borne from experience and an expansive talent pool, the GBS is exceeding expectations, co-piloting the enterprise towards success and acting as an equal partner.

Join Natarajan Gopalan, Global Head of GBS at PMI, as he shares his insights, and discusses:

Co-Piloting the organisation from the GBS control room
Building confidence in the GBS through excellent service delivery
Pivoting with Purpose and the sustainability agenda for PMI

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