Shared Services & Outsourcing Week Conference

Name: Shared Service & Outsourcing Week
Start: 2025-09-15
End: 2025-09-18

September 15 - 18, 2025 | Houston, TX

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SSOW is the World's Largest and Most Trusted Shared Services and Global Business Services Event Series. Period.

Add Value. Drive Value. Prove Your Value.

The Shared Services & Outsourcing Week Series continues to identify and map the trends in the business services industry. Those trends are clear – automation and customer experience remain top priorities. But this year, we're moving beyond simply recognizing these trends. We're focused on action. How can shared services organizations not just add value, but drive it, and – crucially – prove that value to the business? That's the core question we'll be answering at SSOW this fall in 2025.

While service delivery will always be the cornerstone of a successful SSO, organizations are starting to put equal emphasis on managing stakeholder experience, whether that stakeholder is the employee, the partner or the customer. On September 15 - 18, 2025 in Houston, our attendees will walk away with a roadmap to achieve an end-to-end process, while keeping the customer front-of-mind and demonstrating the strategic value of their shared services function.

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Break Down the Processes

Procure to Pay (P2P)

Drive efficiency and strategic alignment by optimizing the end-to-end process. From procurement to payment, breakdown silos and leverage technology.

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Order to Cash (O2C)

Streamline your order-to-cash cycle through enhanced customer satisfaction, and accelerated revenue recognition with the help of process optimization and digital innovation.

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HR Process Excellence

Transform HR shared services through modern leadership, talent acquisition, and people-centric digital transformation, balancing technology with human potential.

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Supply Chain Management

Build agile and resilient supply chains through process improvement, end-to-end integration, and strategic adaptation to changing market demands.

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Record to Report (R2R)

Optimize financial reporting, evolve KPIs, and ensure data integrity to drive strategic decision-making in modern organizations.

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Master Data Management (MDM)

Establish MDM as a strategic asset, overcome implementation challenges, and leverage AI to ensure data quality and drive business value.

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Relive SSOW 2024’s Trailblazing Speakers
and Get Ready for 2025’s Visionaries

Brian Solis

Acclaimed Thought Leader On Digital Transformation & Award-Winning Author

Manasa Mantha

GBS Head of Engagement & Chattanooga Hub, Opella GBS

Opella

Balroop Grewal

Senior Vice President Operations

Flex

Michelle Avard

Vice President, Human Capital Development

Insperity

Jay Qatato

Vice President, Supply Chain

Calpine

Tom Sweat

VP, Shared Services

MODE Transportation

Liz Capell

Head of Process Optimization and Digitalization

Siemens

Tim Dorren

Group Manager – NA Accounting Shared Services

Toyota Motor North America

Karen Gouveia

People and Culture Services Vice President, Americas

Yolanda Theeke

VP HR Operations

Corebridge Financial

April Solie

Senior Director, Change Management, Global Business Services

AECOM

Beverly Adams-Caine

Senior Manager, ESS Operations and Governance

Entergy

Boris Koji Shibayama

HR Shared Services – Mexico & Centro America Region Head

Walmart

Sandeep Arora

Head of Global Business Services

The Clorox Company

Jeffrey Goldstein

SVP, Shared Services

BJs

Juliano Godoy

GM, Agile Enterprise Services

Philips 66

Angela Schuchart

VP Digital Transformation

U.S. Venture

Tim Lynch

Executive Leader, FinOps and Managed Services, GBS Finance Shared Services

Whole Foods

Samir Bagri

VP, Transformation

CBRE

Jim Hankins

Executive Director, HR Shared Services and Talent Acquisition

UC Davis

Julie Schwendimann

Vice President, Global Shared Services Operations

Stanley Black & Decker

Naomi Secor

Global Managing Director

SSON Research & Analytics

Kevin Nothey

Regional Process Owner, NA OTC

Stanley Black & Decker

Nathanael L’Heureux

Chief Solutions Ambassador

Oversight

Tony Saldanha

President

Inixia

Joanna Kendrick

Global Experience Owner

Nickolay Georgiev

Head of Finance Center and Order to Cash

DHL

Todd Dooley

CFO

Ontellus

Rana Razzaque

Head of Workforce Strategy

ExxonMobil GBS

Eric Harding

Director, Global Employee Central

PayPal

Angela Szumski

Director Shared Services

Inotiv

John Standring

Former Executive Vice President, GBS

American Express

Shak Akhtar

General Manager Finance Automation

Redwood Software

Fernando Munoz

Finance Business Services Head

Fortune Brands Innovations

Manish Nariwal

COO

Ontellus

Madelaine Pfahler

Workday Project Management Officer Leader

Oxy

Amir Ali

VP Shared Services Center – North America

Avolta

Phyllis Gallay

Global Business Services Executive, Retired

Morey Thompson

Sr. Director -Finance Operations

MyEyeDr.

Rose Grunewald

Director Finance Digital Transformation

U.S. Venture

Kim Meredith

Director Intelligent Automation

Sysco

Pritam Debnath

Director, Inbound Supply Chain Technology

Sysco

Luciano Martinez Quintanilla

Head of Virtual Center of Excellence Americas

CEMEX USA

Simon Lin

Director of Shared Services

Daikin Comfort Technologies NA

Pankaj Taneja

Former VP Shared Supply Chain & Shared Services

TEAM Inc

Julie Fernandez

Global HR Advisory

herronpalmer

Milan McGraw

Head of Generative AI & Machine Learning

Amazon Web Services

Shakti Jauhar

Formerly Global Head of Transformation

McDonald's and PepsiCo

Jason Howard

Sales Director

Arcivate

Peter Disi

Senior Director, HR Shared Service Operations, DBSL, Project Management

Danaher

Nabin Chapagain

Manager, SAP Account System Support

Energy Transfer

Cindy Gallagher

Controller

Gannett

Vikas Joshi

Head of Global People Solutions

Viatris

Hector Gonzalez

HR Digital Transformation Lead

FEMSA

Nancy Nocito

Senior Director, Corporate Accounting

Gannett

Hugo Murillo

Global Category Manager,

FEMSA

Jair Trujilllo

Head of Procurement Solutions & B2E

FEMSA

Josue Ortiz

Manager, Engagement Center Consumer Care

British American Tobacco

Quintin Dykes

Director of Intercompany Value Architecture

Blackline

Timmy Pham

Director Accounting Operations

Partner Engineering and Science Inc.

Eric Joyner

Senior Solutions Marketing Manager

BlackLine

Henry Bell

Partner

ScottMadden

Jim Tilk

Director of Solutions Strategy & Marketing (Intercompany),

Blackline

Kim Davenport

Partner and Director of Corporate Responsibility

ScottMadden

Sandra Simon

Director, CFSC Customer Receivables

DHL

Kenneth Giallanza

Director of Credit & Collections, USA

CEMEX USA

Candace Dingmann

SVP Global Shared Services

Davies

Jerred Crosby

Partner and Practice Lead Corporate & Shared Services

ScottMadden

Ernan Lopez

Executive Director of HR

Cedars Sinai

Erica Rice

Chief Production Officer

Cisive

Mani Mangal

Global Head - Shared Services

Kohler Energy

Lee Coulter

Global Head of Transformation

Chazey Partners

Sabari Swaminathan

Director - Business Systems

Energy Transfer

Michelle Avard

Vice President, Human Capital Development

Insperity

John Transier

Former Senior Vice President, Finance Shared Services

Vericast

Dave Polacheck

Director, Global HR Advisory

herronpalmer

Sabari Swaminathan

Director - Business Systems

Energy Transfer

Yash Chauhan

Global Head

NeoTangent

Sandesh Kurkal

Vice President – Strategy, Solution and Transformation

Neo Tangent

Jonathon Chen

Business Leader, Supply Chain Services

Neo Tangent

Vinay Mummigatti

EVP - Strategy & Customer Transformation

Skan

Jonathon Chen

Business Leader, Supply Chain Services

Neo Tangent

Bill North

VP, Sales

Sidetrade

Ashlie Crosby

Senior Director Finance Shared Services

Cushman and Wakefield

Richard J Payne

Director Finance Shared Services

Apogee Enterprises, Inc.

Tim Fogarty

AVP - Digital Transformation

HighRadius

Ankur Dhingra

Chief Executive Officer

ProHance Analytics

Kelly Litster

SVP, Enterprise Service Center

Abm

Trey Robinson

Partner

ScottMadden

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SSOW’s Unforgettable Experiences Create Unstoppable Leaders

Connect - Network with Peers: Network with 200+ of your fellow shared services professionals from around the world.
Unite - Build Stronger Teams: Bring your direct reports, your managers, and other key stakeholders to get on the same page for future SSO plans.
Innovate - Explore New Solutions: Explore the future of your business by engaging with providers and solutions tailored to your organization.
Learn - Gain Insights from Case Studies: Learn from real-world examples of successful shared services implementations and value creation.
Benchmark - Measure Your Performance: Participate in interactive sessions like the Hot Take Hustle to compare your performance against industry peers.
CPE Accreditation: Get your year’s worth of CPE credits just by attending sessions.

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Discover What SSOW is All About

Curious about what makes Shared Services & Outsourcing Week (SSOW) so impactful? Take a peek at the session formats, explore the Innovation Hub, and see how professionals connect and share ideas. Watch the recap and experience the energy that brings this event to life!

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Attendees Are Raving

[SSOW] gives you the opportunity to real-time benchmark what’s going on in the organization. Not only from the data that SSON provides but also from the interaction with your peers... It’s the opportunity to meet some of your peers that you maybe only talk to the whole year over the phone... Build those contacts, build those networks. It’s a wonderful expenditure of my time.

It’s great to see industry experts and peers at all levels participating, sharing knowledge and available for casual conversations throughout the week. One thing that I’m really looking for is having discussions with others and learning more about how people are thinking about cognitive technologies, such as OpenAI and ChatGPT... Our ability to learn from each and explore the realm of the possible.

This year’s turnout has been better than I’ve seen in a long time... great to feel all the energy that’s around from the various companies. One thing I’m extremely looking forward to of course is the award recipients at the [SSON North American Impact] Awards Gala. Based on all the nominations that were submitted, having been a judge the last several years, including this year, I’m extremely excited about that.

I don’t get the energy I get locally that I get with SSON. It's great to be with like-minded people. We’re talking the same language. This service that’s being provided to people is worth every penny. That’s why I like being a part of it. People should not miss out on this opportunity.