Shared Services & Outsourcing Week Conference
Site Tours & Experiences - Monday, 16, September 2024
Check out the Event Guide for a complete overview of the event.
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Site Tours
Ontellus, the nation’s largest record retrieval and claims intelligence provider, empowers insurance carriers, self-insured companies, third-party administrators and law firms to reduce costs, make informed decisions and accelerate claims resolution. Don’t miss this opportunity to tour their Houston shared services operation located in the old Shell building just one mile from The Royal Sonesta. The shared services operation comprises 100 employees in a Finance Shared Services operation.Explore the facility and discover how Ontellus leverages cutting-edge technology, including AI, RPA and ML to streamline tasks like invoice validation and client onboarding. Learn how they use client-facing and invoice-facing metrics to drive efficiency and satisfaction.
Guiding this visionary endeavor is esteemed leader, Manish Nariwal, Chief Operating Officer of Ontellus. With a steadfast commitment to perpetual growth, unparalleled client service, and relentless product innovation, Manish Nariwal ensures that Ontellus remains at the forefront of industry excellence.
Monday, September 16, 2024
2:00 pm - 5:00 pm Site Tour: DHL's Shared Services, Recognized Among the Top 20 Most Admired SSOs and GBS for 2022 by SSON Nickolay Georgiev - Head of Finance Center and Order to Cash, DHLSandra Simon - Director, CFSC Customer Receivables, DHL
DHL, the world’s premier logistics company, with a workforce of 600,000 spanning over 220 countries and territories, is at the forefront of connecting businesses globally, enabling expansion into new markets, and facilitating personal connections worldwide.
Step inside the inner workings of DHL's shared services facility in Houston, where 200 dedicated professionals meticulously manage billing, collections, accounts receivable, and master data, with a primary focus on order to cash processes. As a captive shared services organization, DHL relentlessly drives innovation, enhances service quality, and maximizes productivity in service delivery.
Recognized among the Top 20 Most Admired Shared Services Organizations (SSOs) and Global Business Services (GBS) for 2022 by the Shared Services & Outsourcing Network (SSON), DHL stands as a beacon of excellence within the industry.
Don't let this exclusive opportunity slip away. Join us and gain unparalleled insights from the best in the business, enriching your understanding of shared services dynamics and positioning your organization for success.
Note: THE TOUR IS NOT OPEN TO LOGISTICS COMPANIES
Sandra Simon
Director, CFSC Customer ReceivablesDHL
Off-Site Networking Experiences
Monday, September 16, 2024
5:45 pm - 9:00 pm Karbach BreweryJoin at the famous Karbach Brewery for an evening of drinks and food. Karbach Brewery is one of the leading producers of Craft beers in the US and is fast becoming a household name in the industry. You will enjoy a 2 hour drinking and dining experience with your peers and a great way to network at the source of great beer.
