MODE Transportation is expected to realize savings of $20-30 billion/year by leveraging automation to speed up billings and collections. The company has 4 types of customers and is putting the customer journey at the center. In this session you’ll learn how MODE Transportation:

·        Communicates transparently with employees about automation initiatives

·        Migrated from OCR to AI/ML for accelerated document processing, ensuring an efficient and future-ready finance shared services operation

Tom Sweat

VP, Shared Services
MODE Transportation

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Explore strategies to optimize Order-to-Cash processes, ensuring a seamless customer journey through streamlined operations and advanced technology utilization.

·        Implement process improvements s to minimize friction points and maximize efficiency in the Order-to-Cash cycle

·        Utilize advanced technologies and communication tools to foster seamless interactions and transactions

Kevin Nothey

Regional Process Owner, NA OTC
Stanley Black & Decker

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Julie Schwendimann

Vice President, Global Shared Services Operations
Stanley Black & Decker

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There’s a natural tendency to be process centric and take a backstage mindset in shared services. Discover how to pivot from process centricity to employee centricity with a multi-pronged focus.

·        Employ contact centers to optimize your employee listening capability

·        Leverage data and insights to upgrade service delivery

·        Foster successful change management and establish strong connections with business leaders

Yolanda Theeke

VP HR Operations
Corebridge Financial

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Stakeholder experience in the R2R process can be hindered by limited visibility and a reliance on intuition. This session unlocks the power of data analytics to transform the R2R journey. Discover how data ca be the key to enriching stakeholder experience by:

·        Generating analytics for clear, actionable insights that inform decision-making and allow stakeholders to take proactive steps to fixing any issues

·        Utilizing visualizations and reports to communicate financial performance and progress in a clear way to foster trust

·        Analyzing historical data to identify areas of improvement

Nancy Nocito

Senior Director, Corporate Accounting
Gannett

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This session will focus on the leadership in place for a successful SAP HANA implementation for 72 countries in one of the fastest implementations known to date. Candace will discuss their road map, challenges, successes, and experiences to date during our session.

Learning Objectives:

•           Identify the scope of their GBS and S/4 HANA implementation

•           Describe ‘how we did it’

•           Discuss lessons learned

Candace Dingmann

SVP Global Shared Services
Davies

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In today’s competitive business landscape, gaining a competitive edge in the O2C process can give a SSO a big leg up. AI is proving to provide this edge. This session will delve into:

• How AI can accelerate accurate payment matching significantly reducing manual effort and errors
• The capability of AI to enhance cash forecasting and visibility by optimizing cash flow management, reducing bad debt, and making informed financial decisions
• How AI drives improved customer experience through driving efficiency, resolving issues and enhancing overall customer satisfaction

Sponsored by: BlackLine

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Timmy Pham

Director Accounting Operations
Partner Engineering and Science Inc.

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Eric Joyner

Senior Solutions Marketing Manager
BlackLine

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Uncover the pivotal impact of initial candidate interactions on long-term productivity, satisfaction, and retention rates within the first year of employment.

·        Embrace a holistic approach to employee experience, spanning the entire lifecycle, to cultivate a culture of engagement and loyalty.

Deploy cutting-edge technology solutions, from applicant tracking systems to AI-driven surveying, and centralized communication hubs, to enhance interactions 

Jim Hankins

Executive Director, HR Shared Services and Talent Acquisition
UC Davis

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Discover how agility in finance operations empowers shared services to navigate change and uncertainty in the record to report process, fostering responsiveness, increased output, and collaboration. To achieve this transformation, learn to:

•            Shift from a linear, project-based mindset to a continuous improvement cycle by regularly evaluating performance, and implementing iterative changes to the process

•            Break down departmental silos and utilize collaborative tools and platforms to ensure everyone is working towards shared goals

•            Establish clear data ownership and data governance practices to ensure data quality throughout the R2R process

John Transier

Former Senior Vice President, Finance Shared Services
Vericast

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lock insights into Toyota's dashboard implementation for proactive management of supplier/vendor payments, resolving late payment issues and bolstering vendor relationships.

·        Proactively address payment issues before they escalate, eliminating the need for last-minute "fire drills" and preserving vendor relationships.

·        Gain valuable time to resolve payment discrepancies, fostering smoother operations and ensuring timely payments.

Tim Dorren

Group Manager – NA Accounting Shared Services
Toyota Motor North America

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We are living and leading through a technical revolution! Citizen Development refers to giving non-technical resources “no code or low code” development platforms to design, build, and deploy solutions tailored to their specific need. Giving non-tech-savvy employees the tools to create solutions quickly and easily enables them to innovate faster and respond more effectively to business or customer demands. 

Angela Schuchart

VP Digital Transformation
U.S. Venture

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Rose Grunewald

Director Finance Digital Transformation
U.S. Venture

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Embark on a journey to streamline HR processes, redefine roles and handoffs, and turn challenges into opportunities for an improved end-to-end experience.

•            Discover how overcoming common HR transformation hurdles leads to a better experience for employees and stakeholders.

•            Hear lessons learned from HR leaders charged with moving mountains with employee experience as the ultimate measure of success.

•            Learn actionable strategies for adapting to changes and driving success in evolving landscapes.

Sponsored by: herronpalmer

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Madelaine Pfahler

Workday Project Management Officer Leader
Oxy

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Michelle Avard

Vice President, Human Capital Development
Insperity

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Dave Polacheck

Director, Global HR Advisory
herronpalmer

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Discover how to streamline the entire AP process

·      Conduct an extensive journey to evaluate best-in-class solutions

·      Work through change management challenges to standardize processes

Ashlie Crosby

Senior Director Finance Shared Services
Cushman and Wakefield

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Fernando Munoz

Finance Business Services Head
Fortune Brands Innovations

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Unlock innovative strategies for efficiently resolving customer disputes, minimizing disruptions, and enriching satisfaction in the order-to-cash journey.

·        Harness technology-enabled dispute resolution workflows and proactive communication strategies

·        Establish clear procedures and empower frontline staff to effectively address disputes with customers

Richard J Payne

Director Finance Shared Services
Apogee Enterprises, Inc.

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Learn how to make smart decisions managing a distributed workplace skillfully using data and analytics. This case study will focus on building a future fit workplace and ensuring operational resiliency.

·        View your operation holistically

·        Identify opportunities for collaboration and optimization across your enterprise

Sponsored by: ProHance

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John Standring

Former Executive Vice President, GBS
American Express

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Ankur Dhingra

Chief Executive Officer
Prohance Analytics

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