Built from the insights of 330+ industry leaders, the 2025 edition of this annual Workbook has been released—and it’s your go-to guide for benchmarking, prioritization, and strategy alignment in the year ahead. Packed with comparative data, regional analysis, and process-level insights, this resource is built to help GBS and shared services leaders make smarter, faster decisions.

Here’s what you’ll get inside:

• Real-Time Benchmarking: See how your North American peers are advancing—from AI-driven O2C to full-scale digital transformation.
• Process-by-Process Intelligence: Unlock actionable insights for core operations like S2P, H2R, and R2R to tackle top-of-mind challenges.
• Strategy-Driving Data: Discover emerging trends including insourcing, citizen-led innovation, and value creation—backed by fresh data and executive analysis.
• Tech + Talent Transformation: Learn how shared services teams are evolving from transactional to strategic with AI, automation, and upskilling.

Grounded in regional studies and visual dashboards, this Workbook is a must-have for any GBS leader shaping a 2025 roadmap. Claim your complimentary copy today or click here to request your copy via email.

Discover the key takeaways from Shared Services & Outsourcing Week (SSOW), held in Houston this September, where shared services and global business services (GBS) leaders gathered to explore the latest trends, strategies, and innovations.

Top Highlights:

• Attendee breakdown and industry demographics
• Most popular and top-rated sessions
• Testimonials from GBS and shared services experts
• Memorable moments and actionable insights

Request your copy via email here to gain valuable insights from the full report!

Explore North America's pivotal role in the GBS industry with our latest report, featuring insights on E2E process optimization through generative AI. Learn about the impact of MDM practices, AI, and RPA on data management and compliance. Discover how GPOs drive cost efficiency and customer-centricity, with a shift towards holistic service models. Produced by SSON Digital, this report provides essential insights for staying ahead in the evolving SSO and GBS landscape.

Unlock the Boundless Potential of Generative AI (Gen AI)! Embark on an exciting journey into the future of finance shared services with our insightful article. Delve into the remarkable ascent of this cutting-edge phenomenon, uncover how industry leaders harness Gen AI, learn how it can effortlessly revolutionize your business in just four steps, and catch a glimpse of the limitless possibilities it holds. Don't miss this opportunity – Read it now!

In today's competitive business landscape, attracting and retaining top talent has become crucial for organizations' success. Shared services play a significant role in this pursuit by offering a centralized model where HR activities, such as recruitment, payroll, benefits administration, and employee relations, are consolidated and delivered as services to various business units within an organization. This report explores how shared services can attract top candidates and foster engagement and commitment to the organization's growth and prosperity, featuring valuable statistics and an infographic questionnaire answered by hundreds of shared services professionals. Read it now! 

Shared services and global business services (GBS) professionals are key to enhancing customer experience across the entire enterprise. By leveraging their skills and knowledge, organizations can consistently deliver high-quality services that meet or exceed customer expectations. In order to help drive a positive customer experience, however, shared services and GBS centers will increasingly rely on new and emerging technologies. Read it now!

This report delves into the crucial moment for the global Shared Services industry, grappling with the impact of digital transformation on its usual efficiency. Our yearly survey of Shared Services and Global Business Services leaders highlights the evolving skills needed for greater value, despite the challenge of their scarcity. Access the report for insights from our latest survey, revealing the priorities and strategies of shared services leaders for the coming year.

Check out the "Agenda at a Glance" for SSOW, featuring a detailed schedule of sessions and speakers for our three-day conference. This straightforward guide provides an overview of each day's events, so you can plan your experience effectively

Check out the Past Attendee Snapshot to see who attended Shared Services & Outsourcing Week earlier this year! This snapshot provides an overview of the job titles and companies. Read it now!

Get ready for a game-changing event in the world of shared services! SSOW promises to deliver the latest insights, best practices, and innovative strategies to revolutionize your shared services operations.

Review this list of professionals and companies that are attending Shared Services & Outsourcing Week 2024! Get a better idea of the exciting connections you will make at the upcoming SSOW taking place September 16 - 19, 2024 in Houston, TX.

Showcase your product and services and position yourself as the "go-to" solution provider to key decision-makers across the industry. Download the Current Attendee Snapshot and check out who you will meet at Shared Services & Outsourcing Week September this year!

Check out the Post Show Report to see all the action that happened at Shared Services & Outsourcing Week this past March in Orlando including Key Themes, seniority Breakdown of Audience, Fortune 500 Companies in Attendance, all the Buzz on Social Media, exclusive on-site Networking Experiences, and much more.

Download the Floor Plan and see the full layout of our sold-out Expo Hall at Shared Services & Outsourcing Week last March in Orlando including networking pavilions and a full map of our sponsors.

This September at Shared Services & Outsourcing Week, Shared Services and GBS executives from companies like Mars, J&J, Coca-Cola and more are coming together to network and meet with vendors who provide solutions in IA, financial automation, HR automation, BPO, process mining/discovery and more. Download the Agenda to get a full view of the event.

In this engaging two-minute interview, Amrit Bains, Director of People and Corporate Shared Services at OIC Foods, delves into the transformation towards a service-first culture. Bains discusses the pivotal shifts organizations must make to embrace this mindset, sharing insightful examples of OIC Foods' successful transition. She highlights key strategies and initiatives that played a crucial role in their journey. Furthermore, Bains elaborates on the positive impact a service-first culture has on employee engagement and customer satisfaction. She also shares her favorite moments from Shared Services & Outsourcing Week, adding a personal touch to the conversation. Check it out!

In this interview Sue Danino, VP of Global Business Services at Hubbell Incorporated, discusses driving productivity and improvement in Accounts Payable. Danino shares the most effective strategies she has utilized to enhance productivity, addresses common challenges others may encounter, and recommends specific automation solutions and software platforms for organizations to consider. She also offers valuable advice for organizations aiming to prioritize and implement improvements within their Accounts Payable processes. Additionally, Danino highlights her favorite aspects of Shared Services & Outsourcing Week, adding a personal touch to her professional insights.

Cindy Pauls, Director of Global Shared Services at Sazerac Company, explores the theme of "Being Your Authentic Self and Steps to Success in Your Career." Pauls offers practical advice on how individuals can embrace and showcase their authentic selves in their professional lives, emphasizing the importance of authenticity for career fulfillment and success. She also discusses the critical role of building a network of supportive leaders and mentors, sharing effective steps to identify and cultivate these valuable relationships. Additionally, Pauls shares her favorite moments from Shared Services & Outsourcing Week, providing a personal glimpse into her experiences at the event.

In this enlightening 4-minute interview, Alicia Jones, Total Rewards Customer Service Supervisor at the City of Memphis, shares insights on "Setting up your Diversity, Equity and Inclusion Program." Jones discusses her experience running a women's circle at her company and strategies for engaging employees and leadership in such initiatives. She also addresses common challenges organizations may face when implementing DEI initiatives or employee resource groups. Finally, Jones reflects on her favorite moments from Shared Services & Outsourcing Week.

Juliano Godoy, General Manager at Phillips 66, discusses "Culture Transformation - Conducting a Complete Culture Fitness Diagnostic." Godoy provides insights into engaging employees in solution-driven process mapping and strategies for investing in employees effectively. He also explores the role of leadership in driving culture transformation efforts and shares his favorite moments from Shared Services & Outsourcing Week.

In this captivating interview, Kiran Mann, the Chief Operating Officer at OIC Foods, delves into the theme of "GBS as the Engine for Enterprise Transformation." Mann shares valuable insights on innovation and transformation initiatives unfolding across the enterprise. She offers practical steps for GBS executives to align their initiatives with broader enterprise goals and strategies, providing actionable advice for driving organizational success. Additionally, Mann reflects on her favorite moments from Shared Services & Outsourcing Week, adding a personal touch to the discussion.

In this insightful interview, Turan Sahin, CEO of Allianz Services, discusses "Redefining GBS in the Next 10 Years" and shares his visions for value delivery. Sahin explores the evolving definition of value in GBS and its impact on future organizations. He also examines the role of GBS in driving innovation and suggests practical strategies for enhancing organizational value. Additionally, Sahin reflects on the significance of emerging technologies like AI and analytics in shaping the future of GBS.