In this engaging two-minute interview, Amrit Bains, Director of People and Corporate Shared Services at OIC Foods, delves into the transformation towards a service-first culture. Bains discusses the pivotal shifts organizations must make to embrace this mindset, sharing insightful examples of OIC Foods' successful transition. She highlights key strategies and initiatives that played a crucial role in their journey. Furthermore, Bains elaborates on the positive impact a service-first culture has on employee engagement and customer satisfaction. She also shares her favorite moments from Shared Services & Outsourcing Week, adding a personal touch to the conversation. Check it out!