In this engaging two-minute interview, Amrit Bains, Director of People and Corporate Shared Services at OIC Foods, delves into the transformation towards a service-first culture. Bains discusses the pivotal shifts organizations must make to embrace this mindset, sharing insightful examples of OIC Foods' successful transition. She highlights key strategies and initiatives that played a crucial role in their journey. Furthermore, Bains elaborates on the positive impact a service-first culture has on employee engagement and customer satisfaction. She also shares her favorite moments from Shared Services & Outsourcing Week, adding a personal touch to the conversation. Check it out!

In this interview Sue Danino, VP of Global Business Services at Hubbell Incorporated, discusses driving productivity and improvement in Accounts Payable. Danino shares the most effective strategies she has utilized to enhance productivity, addresses common challenges others may encounter, and recommends specific automation solutions and software platforms for organizations to consider. She also offers valuable advice for organizations aiming to prioritize and implement improvements within their Accounts Payable processes. Additionally, Danino highlights her favorite aspects of Shared Services & Outsourcing Week, adding a personal touch to her professional insights.

Cindy Pauls, Director of Global Shared Services at Sazerac Company, explores the theme of "Being Your Authentic Self and Steps to Success in Your Career." Pauls offers practical advice on how individuals can embrace and showcase their authentic selves in their professional lives, emphasizing the importance of authenticity for career fulfillment and success. She also discusses the critical role of building a network of supportive leaders and mentors, sharing effective steps to identify and cultivate these valuable relationships. Additionally, Pauls shares her favorite moments from Shared Services & Outsourcing Week, providing a personal glimpse into her experiences at the event.

In this enlightening 4-minute interview, Alicia Jones, Total Rewards Customer Service Supervisor at the City of Memphis, shares insights on "Setting up your Diversity, Equity and Inclusion Program." Jones discusses her experience running a women's circle at her company and strategies for engaging employees and leadership in such initiatives. She also addresses common challenges organizations may face when implementing DEI initiatives or employee resource groups. Finally, Jones reflects on her favorite moments from Shared Services & Outsourcing Week.

Juliano Godoy, General Manager at Phillips 66, discusses "Culture Transformation - Conducting a Complete Culture Fitness Diagnostic." Godoy provides insights into engaging employees in solution-driven process mapping and strategies for investing in employees effectively. He also explores the role of leadership in driving culture transformation efforts and shares his favorite moments from Shared Services & Outsourcing Week.

In this captivating interview, Kiran Mann, the Chief Operating Officer at OIC Foods, delves into the theme of "GBS as the Engine for Enterprise Transformation." Mann shares valuable insights on innovation and transformation initiatives unfolding across the enterprise. She offers practical steps for GBS executives to align their initiatives with broader enterprise goals and strategies, providing actionable advice for driving organizational success. Additionally, Mann reflects on her favorite moments from Shared Services & Outsourcing Week, adding a personal touch to the discussion.

In this insightful interview, Turan Sahin, CEO of Allianz Services, discusses "Redefining GBS in the Next 10 Years" and shares his visions for value delivery. Sahin explores the evolving definition of value in GBS and its impact on future organizations. He also examines the role of GBS in driving innovation and suggests practical strategies for enhancing organizational value. Additionally, Sahin reflects on the significance of emerging technologies like AI and analytics in shaping the future of GBS.