Built from the insights of 330+ industry leaders, the 2025 edition of this annual Workbook has been released—and it’s your go-to guide for benchmarking, prioritization, and strategy alignment in the year ahead. Packed with comparative data, regional analysis, and process-level insights, this resource is built to help GBS and shared services leaders make smarter, faster decisions.

Here’s what you’ll get inside:

• Real-Time Benchmarking: See how your North American peers are advancing—from AI-driven O2C to full-scale digital transformation.
• Process-by-Process Intelligence: Unlock actionable insights for core operations like S2P, H2R, and R2R to tackle top-of-mind challenges.
• Strategy-Driving Data: Discover emerging trends including insourcing, citizen-led innovation, and value creation—backed by fresh data and executive analysis.
• Tech + Talent Transformation: Learn how shared services teams are evolving from transactional to strategic with AI, automation, and upskilling.

Grounded in regional studies and visual dashboards, this Workbook is a must-have for any GBS leader shaping a 2025 roadmap. Claim your complimentary copy today or click here to request your copy via email.